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Fontainebleau Las Vegas · 1 day ago

Spa Host (Female)

Las Vegas, NV

Full-time

Onsite

New Grad, Entry Level

$15/hr - $15/hr

Fontainebleau Las Vegas is a luxury resort seeking a Female Spa Host to oversee guest relations within their spa. The role involves ensuring guests receive a warm welcome, efficient check-in and check-out, and outstanding service, while also maintaining the cleanliness and organization of the spa facilities.

Hospitality

Responsibilities

Welcome and interact with guests as they enter and exit the facility

Provide a luxury experience while engaging conversations with guests and members

Ensure that all spa facilities are neat, clean, and well stocked

Maintain up-to-date knowledge of facility products, features, and amenities

Provide all guests with tours of the facilities and lay out the features and benefits of facilities

Issue all guests with a locker, robe, and spa slippers

Review guest appointments/schedules and assist guest with escorting to where they will be picked up/returned for/from their treatments

Be able to assist guests with all questions and booking requests while they are in the spa

Be able to assist in other areas of the spa as needed without being prompted to do so

Provide accurate, appropriate, and immediate responses to all guest requests; Follow up to ensure guest satisfaction

Attend and participate in support training and staff meetings

Ensure all Fontainebleau core values, property and department standards are implemented and applied

Attend and participate in support training and staff meetings

Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

Qualification

Guest relationsHigh-luxury spa experienceMicrosoft applicationsTime managementAttention to detailProblem resolutionPolished appearanceEffective communication

Required

Must be at least 18 years of age

High School diploma or equivalent required

Must be proficient in Microsoft applications (Excel, Word, PowerPoint, and Outlook)

Polished appearance and demeanor

Excellent guest and Member skills

Effective time management skills and ability to multi-task in a fast-paced environment

Extraordinary attention to detail, while working under tight deadlines

Ability to resolve problems to the satisfaction of both the guest and the company

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Must be willing and able to work a flexible schedule to include holidays, nights, and weekends

Work in a fast-paced, busy, and somewhat stressful environment

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to read and communicate verbally in English

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds

Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces