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Accenture · 1 day ago

QA & Reporting Senior Analyst

GA - Atlanta

Full-time

Onsite

Mid, Senior Level

$55K/yr - $150K/yr

2+ years exp

Accenture is a leading global professional services company that helps organizations build their digital core and optimize operations. They are seeking a QA & Reporting Senior Analyst to execute quality assurance programs, design evaluation frameworks, and translate QA findings into actionable insights to improve sales effectiveness.

Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing

No H1B

Responsibilities

Execute within the quality assurance program for the inside sales operation, ensuring adherence to defined sales quality standards, behaviors, and compliance requirements

Design, maintain, and continuously improve QA scorecards and evaluation frameworks aligned to the sales motion, client expectations, and business objectives

Conduct and oversee call monitoring, deal reviews, and sales interaction evaluations across sellers and teams to assess quality, effectiveness, and consistency

Lead QA calibrations with Sales Managers, Service Delivery Leads, and clients to ensure scoring consistency, alignment, and credibility of results

Translate QA findings into actionable insights, trends, and recommendations that drive measurable improvements in conversion, customer experience, and sales effectiveness

Partner with Sales Leadership and Learning & Development to deliver targeted coaching inputs, training recommendations, and remediation plans based on quality gaps

Track, analyze, and report quality performance metrics, including pass rates, defect trends, root cause analysis, and improvement outcomes

Ensure compliance with contractual, regulatory, and internal sales standards, escalating risks and quality issues proactively

Support new hire onboarding and ramp by validating quality readiness and providing early-stage feedback to sales leaders and trainers

Continuously refine QA processes, tooling, and governance to scale quality standards as the sales program evolves

Qualification

Quality AssuranceData AnalyticsMicrosoft ExcelCall MonitoringInside Sales ExperiencePowerPointWritten CommunicationVerbal CommunicationAttention to Detail