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ASUS · 17 hours ago

Senior Field Application Engineer

Fremont, CA

Full-time

Onsite

Mid, Senior Level

$90K/yr - $130K/yr

3+ years exp

ASUS is seeking a Senior Field Application Engineer (Sr. FAE) with proven technical expertise to support customers and solve complex problems. The role involves leading technical discussions, collaborating with various teams, and serving as a trusted technical resource to enhance team capabilities.

ComputerConsumer ElectronicsHardwareManufacturingMobileSoftware

Hiring Manager

Amy Franklin, MS HRM

Responsibilities

Lead technical discussions and troubleshooting efforts for complex customer issues

Ability to work as highly technical problem solver, understand system architecture, hardware, and software interaction

Collaboration, Working with Sales, Engineering, Management, and Operation teams to initialize or support ASUS server products

Attention to detail is a must for projects, which may include many moving parts in the equation

Gathering business and application requirements from the customer, including forward interaction and promotion of ASUS products

Leading training and education efforts on ASUS and market technology, focused on customer needs and requirements

Attend industry related trade show and joint customer meeting

Travel is required, and this may involve on-site customer visits, troubleshoots or trade show

Serve as a trusted technical resource for peers by sharing best practices and supporting complex issue escalations

Identify opportunities to improve team processes, documentation, and technical resources

Qualification

X86-based server architectureSystem designDeploymentTechnical support for serversInstallationConfigurationTroubleshooting complex issuesProblem-solving initiativeMulti-taskingVerbal communicationWritten communicationCustomer focus

Required

College degree (Bachelor) in related field

3+ years of experience as a Field Application Engineer (FAE) or in a related technical customer-facing role, providing technical support and solutions for server products

Strong background in x86-based server architecture with expertise in system design, deployment, and troubleshooting

Extensive hands-on experience with hardware systems, including installation, configuration, and diagnostics

Familiarity with firmware, BIOS, Linux, Windows, and virtualization platforms (VMware, Hyper-V)

Able to support, partner and answer pre-sales and post sales technical engineering question to internal sales team and external

Customer focused and analytical mindset with good verbal and written communication skills

Ability to multi-task and manage work flow priorities

Confident speaking in front of large groups and/or senior management

Focused on taking initiative to solve problems and create positive results

Provides technical leadership in Pre-Sales and oversee implementation of such solutions

Highly technical problem solver who understands system architecture, hardware and software interaction

Excellent written and verbal communication skills in English

Strong background and experience with x86-based server architecture, familiarity with Firmware, Linux, BIOS, BMC, Windows and virtualization platforms