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Western Governors University · 1 day ago

Student Records Specialist

SLC Metro Area

Full-time

Onsite

Entry Level

$18.79/hr - $27.25/hr

2+ years exp

Western Governors University is committed to expanding access to higher education through innovative online programs. As a Student Records Specialist, you will maintain accurate academic records, ensure compliance with university policies, and support students throughout their educational journey.

Higher Education

No H1B

Responsibilities

Receive and maintain student documentation with accuracy and confidentiality

Apply university rules, regulations, and policies to benefit students

Update and manage academic records in multiple systems with precision

Ensure compliance with FERPA and other regulatory requirements

Collaborate across university teams to resolve data discrepancies and complete reconciliations

Handle escalated issues professionally and provide timely updates to leadership

Document processes and student interactions to keep all stakeholders informed

Qualification

Student information systemsData reconciliationMicrosoft Office SuiteAttention to detailWritten communicationProblem-solvingTeam collaborationTime management

Required

2 or more years of experience within a Records, Registrar's office, Student Services or other related higher education role responsible for reviewing, validating, researching, and updating student academic records

Associate's degree in a related field

Proficiency with Microsoft Office Suite and experience using student information systems or CRM software

Strong attention to detail and ability to manage confidential information

Demonstrated ability to work independently and as part of a team in a fast-paced environment

Advanced skills in data reconciliation and problem-solving

Excellent written communication skills and professional business acumen

Ability to prioritize tasks and meet deadlines while managing multiple responsibilities

Ensure compliance with FERPA and other regulatory requirements