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Bank of Tennessee · 20 hours ago

Universal Teller

Elizabethton, Tennessee, United States

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Bank of Tennessee is seeking a Universal Teller to deliver an outstanding customer experience by assisting customers with all consumer banking needs. The role involves transactions, account opening, consumer loans, and cross-selling bank products while maintaining a professional image and adhering to bank policies.

BankingFinanceFinancial Services

Responsibilities

Establish a professional presence in the community as a representative of the bank

Possess a strong attention to detail and consistently display a positive attitude

Maintain professional appearance and dress and abide by the dress code

Successfully complete all training programs required for the Universal Teller to include teller transactions, account opening, consumer lending, customer service standards, procedures and systems training

Possess superior knowledge of Bank products and services, delivering professional presentation, explanation and selling of products and services matched to customer needs

Effectively and efficiently assist all customers with any consumer banking need, including transactions, account opening, and consumer loans

Identify opportunities to refer customers to other areas of the Bank, including Commercial, Mortgage, and Investment divisions as appropriate

Continuously identify/execute any cross-selling opportunities for the customer

Conduct customer and bank transactions with accuracy, efficiency and professionalism, meeting the high-quality service delivery standards of the Bank

Adhere to all branch operations policies and procedures and follow the assigned process. These tasks include but are not limited to opening/closing procedures, cash items, night/day drop and CTR

Manage and achieve service standard goals, cross-selling goals, transactional goals, and other key performance indicators as required

Create ownership of customer relationships by maintaining contact with customers to offer appropriate products and services, financial advice and assistance with financial needs

Protect all customer and bank information at all times, adhering to customer privacy and information security policies, and maintain branch security standards

Maintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC) requirements

Actively support the ongoing development of a culturally diverse workforce

Complete other duties as assigned as determined by management to be reasonable and beneficial

Qualification

Customer serviceCash handlingProficient computer skillsBank product knowledgeMulti-taskingProfessional appearanceSelf-motivatedAttention to detail

Required

High school diploma or equivalent required

Ability to listen and identify the needs and wants of a customer as well as making quick decisions independently

Knowledge of various functions of the bank and where to find answers or information

Ability to multi-task and change focus quickly without being stressed or overwhelmed

Ability to be self-motivated, self-driven and self-sufficient

Possess proficient computer skills

Present as professional in appearance and attitude