Hendrick Automotive Group · 1 day ago
Service Business Development Representative (Part-Time)
Buford, AR
Part-time
Onsite
New Grad, Entry Level
0+ years expHendrick Automotive Group is a leading automotive company, and they are seeking a Service Business Development Representative to support their sales and service goals. The role involves lead generation activities, handling customer inquiries, and scheduling appointments.
Automotive
Responsibilities
Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment
Log all customer comments into Dealership Management System
Schedule follow-up contact if no appointment is made in Dealership Management System
Confirm scheduled appointments with future customers
Post scheduled appointments on appointment board in the Business Development Center
Re-schedule “no-show” customer appointments
Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed
Maintain and update customer changes in database
Contact current customer base on current marketing incentives
Respond to customer website request (internet inquiries)
Contact internet clients via e-mail and phone to schedule a sales or service appointment
Notify necessary departments to inform of appointments set
Forward any customer concerns to the correct department Manager and follow-up
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Follows Safeguards rules and regulations
Demonstrates the Company’s Core Values
Maintains accurate timekeeping record in timekeeping system
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
Other duties as assigned
Qualification
Required
High School Diploma
up to 3 years of work experience
Previous customer service and/or business development experience
Ability to deliver superior customer satisfaction
Valid Driver's License
Intermediate knowledge of Microsoft Office products
Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations
Ability to understand and follow instructions
Ability to communicate effectively with customers and company personnel
Strong interpersonal skills
Regular and predictable attendance
Ability to talk or hear
Ability to sit; use hands to finger, handle, or feel
Ability to read and comprehend instructions, correspondence, and memos
Ability to receive and communicate with customers courteously, efficiently, and professionally
Ability to add, subtract, multiply and divide
Ability to apply common sense understanding to carry out instructions
Ability to deal with standardized situations
Demonstrate Servant Leadership
Demonstrate Teamwork through Trust & Respect
Demonstrate Integrity
Demonstrate Commitment to Customer Enthusiasm
Demonstrate Passion for Winning
Demonstrate Accountability at All Levels
Demonstrate Commitment to Continuous Improvement
Company
Hendrick Automotive Group
Hendrick Automotive Group, headquartered in Charlotte, N.C., was founded in 1976 by Rick Hendrick.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
G
Gary Davis
EVP/COO
K
Kirk Heppler
Exec Vice President / COO
Recent News
2025-10-09
Company data provided by crunchbase