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Realtor.com · 18 hours ago

Sr Manager, Digital Sales

Scottsdale, Arizona, United States

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Realtor.com® is a leading platform in online real estate, dedicated to connecting buyers, sellers, and renters with trusted insights. The Senior Digital Sales Manager will lead a team of Managers to achieve sales goals while fostering a positive work culture and improving processes to enhance service delivery.

PropTechReal EstateRental Property

Responsibilities

Provide direct supervision to Digital Sales Managers

Drives alignment/consistency/cohesiveness in people practices, team management, and revenue to achieve department & company goals

Grows and leads an innovative, creative and fun environment where employees strive to deliver world-class customer experiences

Effectively guide and lead the workforce by establishing goals, directing their work, providing insights and developing their skills

Responsible for the achievement of overall goals with a focus on call center KPIs and metrics including dials, utilization, successful activities, and closes while continuously improving the quality of services provided to Agents and Brokers

Provide reports and/or assessments of Digital Sales Consultant Associates performance, attendance, development, and achievements as assigned

Proactively identify opportunities for corrective action and counsel, discipline, and/or administration of warnings to staff when adherence to policy and Quality are not met

Leading and implementing change management initiatives, keeping in compliance with industry regulatory practices and departmental rules and policies. Recommendations for updating departments Standard Operating Procedure (SOP) documents

Partner and communicate with other departments to identify areas of opportunity, improve use of technology and develop solutions to improve efficiency, quality, culture and overall call center performance

Collaborate with Quality to understand emerging trends and implement best practices

Partner with HR & Recruiting to assist in the hiring, coaching, training and development of the staff and any necessary disciplinary action

Collaborate with the Learning and Development staff to facilitate a successful transition from training to production

Works with leadership teams to develop and optimize strategy in an ever-changing environment

Qualification

Digital Sales ManagementCall Center ManagementKPI TrackingChange ManagementTeam LeadershipCommunication SkillsMicrosoft OfficeG-suiteProblem SolvingTime Management

Required

Bachelor's degree or equivalent experience

8+ years related experience

2-5 years of management experience

3+ years management in a call center environment

Experience successfully managing in a remote/virtual environment

Direct experience in building & developing a leadership team

Experience tracking, measuring and holding teams accountable to defined KPI's

Ability to work effectively, both independently and in a team environment

Ability to work and influence decisions cross functionally and within Sr. leadership

Ability to exercise independent judgment and discretion in performing duties

Ability to be a self-starter and utilize proactive approach to achieve results

Superior time management and prioritization in an atmosphere of multiple, shifting priorities and deadline pressures

Excellent problem solving and troubleshooting skills

Flexible schedule and strong sense of urgency

Exceptional communication skills, both verbal and written

Knowledge of, and or previous experience with Microsoft office, & G-suite (Gmail, Google calendar, Google docs etc.)

Benefits

Inclusive and Competitive medical, Rx, dental, and vision coverage

Family forming benefits

13 Paid Holidays

Flexible Time Off

8 hours of paid Volunteer Time off

Immediate eligibility into Company 401(k) plan with 3.5% company match

Tuition Reimbursement program for degreed and non-degreed programs

1:1 personalized Financial Planning Sessions

Student Debt Retirement Savings Match program

Free snacks and refreshments in each office location

Company

Realtor.com

Glassdoor3.4

Realtor.com is an online platform that allows users to search for real estate property records, houses, condos and lands. It is a sub-organization of Move.

Founded in 1996

Santa Clara, California, USA

1001-5000 employees