Gas-Fired Products Inc ยท 4 days ago
Senior Customer Service Representative
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
4+ years expGas-Fired Products Inc is a company that focuses on manufacturing and customer service in the industry. They are seeking a Senior Customer Service Representative to manage customer inquiries, process orders, and coordinate with production and logistics teams to ensure high customer satisfaction.
AgricultureManufacturingMechanical Engineering
Responsibilities
Responds to inquiries received by phone, e-mail and/or face-to-face contact with customers and prospects about GFP products
Processes all orders, customer requests, complaints, status of order questions, etc
Input orders, prepare and issue RGA's and submit documentation for invoicing and credits
Process orders with appropriate internal departments to ensure inquiries are answered quickly
Apply customer IDs, part numbers and accurate pricing and discounts on all orders entered the system
Prepare freight claims for damaged shipments
Maintain up-to-date literature and price lists on shared servers for customer and internal needs
Prepare Proforma invoices for export shipments. Issue insurance certificates for all export shipments
Obtain freight quotes for domestic and international shipments
Updates all product price lists with new prices. Circulate price lists to appropriate persons and for entry in MAX
Performs other administrative tasks to include duties required to maintain the organization and maintenance of Customer Service files
May assess needs and suggest/promote alternative products or services. Possesses comprehensive knowledge of subject matter
Qualification
Required
Skilled, detail-oriented and customer-focused
Experience working in a manufacturing environment
Excellent communication skills, both verbal and written
Problem-solving abilities
Strong understanding of manufacturing processes and supply chain operations
Requires extensive knowledge of the organization, products, and/or services
Proven ability to handle complex issues and problems
Outstanding organizational skills
Performs work under minimal supervision
Proven ability to work in a fast-paced environment and excel with time-sensitive situations
Successfully manage high volume workloads
Requires a high school diploma
4 to 6 years of experience preferably in manufacturing customer service role
Preferred
Bilingual in Spanish is highly desirable
Company
Gas-Fired Products Inc
Founded in 1949, Gas-Fired Products, Inc.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Hartford Business Journal
2025-08-22
2025-08-22
SalesTech Star
2025-08-22
Company data provided by crunchbase