Talent Groups ยท 18 hours ago
EMR Help Desk (MyChart)
United States
Contract
Remote
New Grad, Entry LevelTalent Groups is looking for an EMR Help Desk (MyChart) professional to provide support for Epic EMR and MyChart. The role involves assisting with inbound and outbound calls, writing knowledge base articles, and utilizing ticketing systems.
IT Management
Hiring Manager
Chandu reddy
Responsibilities
Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
Experience writing knowledge base articles and tip sheets
Experience using ticketing systems (in this case ServiceNow experience is preferred)
Qualification
Required
Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
Experience writing knowledge base articles and tip sheets
Experience using ticketing systems
Preferred
ServiceNow experience
Company
Talent Groups
Talent Groups delivers exceptional experiences by solving the toughest IT talent and technology challenges across all industries.
Founded in 2018
501-1000 employees
H1B Sponsorship
Talent Groups has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2018-07-01Acquired
Leadership Team
Matthew James Ripaldi
Chief Executive Officer
Recent News
2024-05-20
Company data provided by crunchbase