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M Resort Spa Casino · 23 hours ago

Special Events Representative - On Call

Henderson, NV

Full-time

Onsite

Entry Level

1+ years exp

M Resort Spa Casino is a part of PENN Entertainment, seeking talent to join their dynamic team in the entertainment industry. The Special Events Representative will assist in various event-related tasks, ensuring superior customer service and maintaining a clean and safe environment during events.

CasinoHospitalityHotelWellness

Responsibilities

Use of computer to redeem gifts for our guests

Ability to use a “cutting tool” provided by the company to open large amounts of boxes each gift day

Ability to lift up to 20 pounds on an ongoing basis during the gift day

Safety awareness is paramount by assisting to keep areas clean of debris and clutter. Also by adhering to basic rules of safety when lifting and when using company equipment

Ability to present Forbes 5 star guest service and interactions with both guests and other team members while working in a fast-paced environment

Ability to stand on feet for the duration of an up to 8-hour shift

Move boxes from one location to another by carrying, use of a hand truck or cart throughout the shift

After on the job training, assist at events such as Bingo, Concerts and Tournaments

Set-up of event areas prior to and at the end of the Concert, Bingo or tournament (could include tablecloths, chairs, cushions, etc.)

Assist with ticket “Will Call” and ticket distribution

Assist with “ushering” guests to their seats and provide information to concert guests

Provide basic administrative assistance when asked

Must be able to work in inclement weather

Must be available to work both early and late shifts Monday thru Sunday

Must work a minimum of 5 shifts per month is required. 3 or more shifts worked must be late shift

Must have ability to access schedule online

Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs

Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management

Keeps work area clean and free of safety hazards, debris and litter

Perform all job duties in a safe and responsible manner

Maintains strict confidentiality in all departmental and company matters