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High Profile · 1 day ago

Dispensary District Manager (Southern Missouri)

Springfield, MO

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

High Profile is a retail cannabis chain seeking a District Manager to oversee the retail sales and operations of assigned dispensaries. The role involves ensuring strong retail performance, managing labor, hiring and developing talent, and delivering an exceptional customer experience while analyzing market trends.

CannabisE-CommerceWellness

Responsibilities

Oversee all aspects of retail performance in assigned area, ensuring efficient and sound operations, maximum bottom line contributions, and best-in-class store experience

Directly supervise store managers, ensuring each drives a culture of performance, accountability, and respect

Create a strong team culture and foster relationships with all employees through regular store visits and daily/weekly communication to store teams

Ensure best-in-class customer experience exists by ensuring stellar employee engagement through all touch points of the customer journey – check in/reception, order placement/showroom experience, and check out/closing the sale. Review weekly customer feedback and shop scores to identify areas of opportunity within the dispensary and broader market

Ensure successful execution of POS and systems processes, cash handling procedures, inventory tracking processes, compliance systems, and all 360 Learning assigned training modules in each retail location

Establish and ensure key performance indicators (KPI) and key performance objectives (KPO) are communicated and achieved in all store locations

Implement Standard Operating Procedures and Retail Work Instructions for all retail locations and ensure implementation and compliance with all local and state administrative and regulatory requirements

Ensure all facility and maintenance issues are assessed regularly and high priority service issues are submitted via the Helpdesk ticketing system

Anticipate market trends and opportunities by analyzing existing product performance, completing competitor shopping reports, and communicating product and promotional recommendations to the buying and planning teams

Promote and drive new customer sign-ups through our High Roller Loyalty Program

Ensure flawless execution of all visual direction and brand marketing initiatives

Prepare and review weekly, monthly, and quarterly sales reports with salaried leadership teams

Submit weekly business recaps that address revenue generating strategies such as product allocation, staffing and scheduling, promotional activity, and social media/local marketing initiatives

Qualification

Retail leadership experienceKPI trackingRetail operations knowledgeInventory managementVisual merchandisingPOS systems proficiencyTeam buildingCustomer journey efficiencyPassion for cannabisRelationship building

Required

Candidate should have 8 to 10+ years of retail leadership experience, including 3-5 years of multi-door, high volume brick and mortar retail locations

Comprehensive knowledge of retail operations, inventory management, visual merchandising, and in-store customer journey efficiencies

Ability to travel to assigned locations on a frequent basis, including a visit all stores in the market at least 2x per month and provide support for in-store events

Experience establishing and tracking KPIs and additional sales and performance metrics

Proficiency in Microsoft Office applications and POS systems

Ability to drive measurable performance improvements across designated territory

Ability to build and lead a best-in-class retail team

Establish strong credibility, build relationships, and operate in a highly fluid industry

Demonstrate passion for the cannabis industry and thrive in a dynamic, fast-paced retail environment

Must be at least 21 years of age and able to pass a background check

Must be able to obtain and maintain required state licenses based on work location