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Finance of America · 1 day ago

Servicer Performance Manager

United States

Full-time

Remote

Mid, Senior Level

$95K/yr - $115K/yr

5+ years exp

Finance of America is dedicated to helping homeowners unlock the full potential of their retirement through reverse mortgages. The Servicer Performance Manager will be responsible for managing the relationship with the sub servicing mortgage vendor, monitoring performance, and supporting internal business partners with their needs.

BankingFinancial ServicesLending

Responsibilities

Owns overall management, relationship and coordination with sub servicing vendor

Builds dynamic relationship with vendor while driving focus to maximize portfolio performance

Works with internal business partners on any new servicing requirements needed from sub servicing vendor

Monitors vendor performance and facilitates discussions around performance/process improvement

Conducts monthly portfolio performance reviews with sub servicing vendor

Partners with internal stakeholders to drive key initiatives and change with vendor

Acts as subject matter expert as to vendor contract and ensure vendor is meeting terms

Resolves complex problems or transactions and responds quickly utilizing, policies, guidelines or processes

Participates in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts

Communicates results and business impacts of initiatives to stakeholders within and outside of the company

Performs other related duties as assigned by management

Qualification

Mortgage servicing experienceProgram managementChange managementAnalytical skillsMicrosoft OfficeInterpersonal skillsTeam playerStrategic thinking

Required

BS - Bachelor of Sciences

At least 5 years of experience in the mortgage servicing industry

Demonstrated leadership oversight of program and project management as well as change management

Excellent analytical and complex problem-solving skills

Experience utilizing strong change management techniques

Working knowledge and experience with Microsoft Office; Word, Excel, PowerPoint and Visio

Create and maintain a culture where open communication, teamwork, positive re-enforcement and high performance is expected

Strong interpersonal skills and must be a team player

Proven track record in leading a fast paced and highly visible organization

Ability to utilize strategic thinking when making decisions

Preferred

Business, Finance, or equivalent field

Benefits

Health

Dental

Vision

Life insurance

Paid time-off benefits

Flexible spending account

401(k) with employer match

ESPP

Company

Finance of America

Finance of America Reverse LLC dba Finance of America (NMLS 2285) is the consumer brand and reverse mortgage operating subsidiary of its parent company, Finance of America Companies Inc.

Founded in 2013

New York, New York, USA

501-1000 employees