SERVPRO Team Dixon · 1 day ago
Office Manager
Nashville, TN
Full-time
Onsite
Mid, Senior LevelSERVPRO Team Dixon is a franchise of SERVPRO® that focuses on restoration and cleaning services. The Office Manager plays a crucial role in ensuring operational efficiency by bridging communication between various teams and overseeing financial coordination, compliance, and staff support.
Home ServicesService Industry
Responsibilities
Lead and support the office team (Reception/Dispatch, Job File Coordinators, Administrative Assistants, Accounting/HR support)
Maintain a professional, organized, and service-driven office culture
Coordinate interdepartmental communication between office, production, finance, and leadership
Plan and facilitate monthly office meetings
Ensure onboarding, training, and development plans are executed in partnership with HR
Partner with the financial team to support accurate Accounts Payable, Accounts Receivable, and cash flow tracking
Coordinate daily bookkeeping activities and verify accuracy
Review and analyze financial reports (P&L, Balance Sheet, Cash Flow) alongside financial partners
Support timely and accurate royalty reporting
Monitor office-related Key Performance Metrics (KPMs) and communicate trends, risks, and opportunities
Partner with Human Resources to support payroll accuracy, timekeeping verification, and compensation tracking
Support staffing plans aligned with operational and budget needs
Conduct office performance reviews and maintain employee documentation in collaboration with HR
Coordinate National Accounts compliance and maintain green-light status
Manage subcontractor certifications, insurance, and required documentation
Maintain local, state, and SERVPRO compliance requirements, including Storm Program documentation
Support Preferred Vendor program participation and renewals
Partner with leadership and HR to monitor safety, risk, and regulatory compliance
Support development and execution of the annual office division plan and budget
Monitor progress toward goals and collaborate on adjustments as needed
Act as a thought partner to ownership and senior leadership
Serve as the Subject Matter Expert for office systems and processes
Qualification
Required
High school diploma or GED (college degree preferred)
Strong organizational, leadership, and communication skills
Proficiency in Microsoft Office and QuickBooks (or equivalent)
Experience with DASH CRM (or equivalent)
Experience coordinating across operations, finance, and HR
Preferred
IICRC or Xactimate certifications (a plus, not a requirement)
Restoration, construction, or service-industry experience
Bilingual abilities
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Training & development
Wellness resources
Medical, Dental, and Vision Insurance
401(k) with Company Match
Monthly Cell Phone Stipend to support work-related communication
Paid Time Off (PTO)
Paid Holidays
Professional development opportunities, including SERVPRO University courses, leadership training, and role-specific education
Cross-functional exposure to finance, Human Resources, production, and executive leadership
Opportunities to grow your scope, influence, and career as the company scales
Company
SERVPRO Team Dixon
Since 2006 over 5000+ Nashville area customers have trusted SERVPRO of Belle Meade with their restoration and cleaning needs.
Founded in 1991Nashville, Tennessee, USA
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase