Futran Solutions ยท 20 hours ago
Help Desk Lead
Jersey City, NJ
Contract
Onsite
Senior Level
5+ years expFutran Solutions is seeking an experienced Help Desk Lead to manage their global IT support operations and ensure a high standard of end-user technology experience. This role combines hands-on technical expertise with leadership responsibilities, overseeing endpoint management, application administration, and IT service delivery for a hybrid environment of Windows and macOS devices.
AnalyticsAppsCloud ComputingCloud Data ServicesData IntegrationData VisualizationDeveloper APIsRobotics
Hiring Manager
Pragnesh Kamani
Responsibilities
Lead the help desk team, setting performance standards and ensuring timely, high-quality technical support across all offices
Establish, document, and continuously improve IT service delivery processes (ticket triage, escalation, SLA management, etc.)
Collaborate with IT leadership on technology planning, infrastructure upgrades, and security initiatives
Oversee deployment, configuration, and lifecycle management of endpoints (Windows PCs and Macs)
Administer and maintain Microsoft Intune and ManageEngine for device provisioning, policy enforcement, and remote management
Implement and monitor OS and software patch management programs for both Windows and macOS environments
Maintain hardware inventories and enforce compliance with corporate security standards
Serve as the primary administrator for core enterprise applications, including Microsoft 365, Zoom, and Adobe Creative Cloud / Acrobat
Manage user onboarding/offboarding workflows, group policies, and license allocations
Coordinate with vendors and internal stakeholders to ensure application uptime, integration, and data integrity
Configure, maintain, and support Crestron-based conference room systems, ensuring seamless meeting experiences
Troubleshoot AV, conferencing, and connectivity issues in collaboration with facilities and network teams
Partner with the InfoSec team to enforce endpoint and application security best practices
Support audits and compliance initiatives through reporting and documentation of IT processes
Ensure adherence to identity management, access control, and encryption policies
Qualification
Required
5+ years in IT support or help desk operations, with at least 2 years in a leadership or senior technician role
Strong expertise in Microsoft Intune, ManageEngine, and enterprise endpoint management
Proven experience administering Microsoft 365, Zoom, and Adobe enterprise platforms
Proficiency with both Windows and macOS operating systems, including software deployment, imaging, and patching
Hands-on experience with Crestron systems or similar AV/conference technologies
Solid understanding of ITIL principles, change management, and incident response processes
Excellent communication, documentation, and leadership skills
Preferred
Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, CompTIA A+, ITIL Foundation) are a plus
Company
Futran Solutions
Futran Solutions is a Digital Technology organization focused on Data Analytics, Cloud, Automation and New Age App Development.
201-500 employees
H1B Sponsorship
Futran Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (10)
2023 (4)
2022 (21)
2021 (10)
2020 (22)
Funding
Current Stage
Growth StageLeadership Team
Anil Vazirani
Chief Executive Officer
Jyoti Vazirani
Chief Executive Officer and Founder
Recent News
2025-08-19
2025-07-07
Company data provided by crunchbase