CAP Smokejumper jobs in United States
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Verkada · 1 day ago

CAP Smokejumper

positionSan Mateo, CA United States
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$120K/yr - $160K/yr
date3+ years exp

Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. As a CAP Smokejumper, you will take ownership of escalated customer cases, providing high-impact solutions and serving as the point of contact for customer executives to ensure their satisfaction and strengthen partnerships.

Artificial Intelligence (AI)Enterprise SoftwareInternet of ThingsPhysical SecuritySmart Building
badNo H1Bnote

Responsibilities

Take end-to-end ownership of escalated customer cases, driving swift, high-impact solutions to restore confidence
Serve as the single point of contact for customer executives, providing transparent diagnosis and expedited problem resolution
Be ready to travel at a moment’s notice to meet with customers face-to-face or perform in-depth on-site troubleshooting
Coordinate across Engineering, Product, Sales, and Support to prioritize the fixes our customers need most
Translate customer pain points into actionable insights that influence the long-term product roadmap and strengthen long-term partnerships

Qualification

Technical expertiseProblem-solvingCalm under pressureDetail-orientedCustomer advocacy

Required

3–6+ years of experience getting things done
Demonstrated ability to manage high-level customers and mission-critical situations with composure
Highly organized and capable of managing multiple complex escalations simultaneously
Independently authorized to work in the U.S

Benefits

Sales incentives
Discretionary bonuses
Equity in the company in the form of restricted stock units (RSUs)

Company

Verkada

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Glassdoor3.4
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A leader in cloud physical security, Verkada protects people and places with an integrated, AI-powered platform.
dateFounded in 2016
location
San Mateo, California, USA
people-size1001-5000 employees
web-link
https://www.verkada.com

Funding

Current Stage
Late Stage
Total Funding
$814.3M
Key Investors
CapitalGGeneral CatalystAlkeon Capital
2025-12-03Series Unknown· $20M
2025-09-01Debt Financing· $150M
2025-02-19Series E· $200M

Leadership Team

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Filip Kaliszan
Founder & CEO
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Benjamin Bercovitz
Co-founder
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Recent News

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Company data provided by crunchbase