TitanCorp ยท 1 day ago
Resident Relationship Manager
Berkeley Lake, GA
Full-time
Onsite
Entry Level
2+ years expTitanCorp is seeking a Resident Relationship Manager to oversee local operations and provide support to residents, vendors, and prospects. The role involves managing customer relations, resolving issues, and ensuring customer satisfaction with TitanCorp properties.
Asset ManagementConstructionProperty ManagementReal EstateReal Estate Investment
Responsibilities
Manage and resolve resident issues that are escalated from the local branches to the corporate office
Serve as company lead on managing customer service cases gathered from call center, website, social media, email, etc
Develop and manage customer satisfaction metrics on maintenance service requests, new move-ins, prospect inquiries and all customer service calls
Provide quality control of all pending applications, leases and renewals
Implement, document and train any process changes to improve resident satisfaction
Assist Director of Leasing in various projects as needed
Deliver excellent customer service during all interaction with clients, associates, peers, support groups, suppliers and residents
Comply with all Company Standards, applicable health and safety rules and regulations, as well as applicable local, state and federal laws
Qualification
Required
High school diploma or equivalent
Minimum of two years of customer service or real estate experience
Knowledge of Single Family Rentals (SFRs) operations and leasing
Knowledge of Landlord Tenant Act
Ability to read, write, understand, and communicate in English
Ability to use a computer proficiently, including Microsoft Outlook, Word, Excel and Yardi or other accounting software
Ability to use general office equipment, such as telephone, fax machine, printer, copier and key track system
Excellent customer service and interpersonal skills
Professional verbal and written communication skills
Strong organizational and time-management skills
Ability to perform moderate mathematical and accounting functions
Comprehension of federal fair housing laws and any applicable local housing provisions
Ability to make quick and effective decisions
Ability to identify, analyze, and resolve issues
Ability to be flexible and quickly adapt to changing business needs and processes
Ability to exercise independent judgment and maintain confidentiality
Current driver's license
Ability to be reachable via phone and/or email at all times, except during approved time off
Ability to work weekends and non-traditional holidays
Must be available to work on-call or when needed due to staffing shortages
Standing, walking, and/or sitting for extended periods of time
May travel up to 10% of the time
Frequent climbing, standing, use of fingers, handling, feeling, talking, and hearing
Moderate stooping and lifting
Ability to lift and/or move up to 25 pounds
Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, communicate and instruct
Ability to tolerate stressful situations
Ability to work under minimal supervision
Preferred
Minimum of two years of customer service or real estate experience is preferred
Real estate license
Company
TitanCorp
TitanCorp is a real estate company that provides property management, investment, asset management, and construction management services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase