Shades of Grey HR · 1 day ago
Restoration Sales & Operations Lead
Spokane, WA
Full-time
Onsite
Mid, Senior Level
$65K/yr - $65K/yrShades of Grey HR is hiring for a client looking for a Restoration Sales & Operations Lead. This role involves leading a local Mitigation Outpost responsible for responding to water and fire damage emergencies, managing a small team, and building relationships within the community.
Human Resources
Responsibilities
Respond to emergency leads
Take inbound calls from homeowners with water or fire damage
Get on site quickly, build trust, explain the process, and win the job
Sell the job & set it up to win
Walk the property, scope the work, and set expectations with the customer
Coordinate documentation (photos, 3D scans, job notes) so the back office can handle the insurance side
Run the work
Direct a small team of techs and/or subcontractors on demo and mitigation work
Make sure jobs are on time, cleaned up, and done to spec
Build local relationships
Develop and maintain relationships with plumbers, property managers, and other referral partners
Represent the brand in the community – the person people think of when they hear 'water damage' in your city
Own your numbers
Hit monthly goals for jobs completed, revenue, gross margin, and customer reviews
Work closely with our central team on scheduling, claims, and collections
Qualification
Required
Comfortable talking to customers in stressful situations and leading the conversation
Willing to be on call on a rotation basis (nights/weekends happen in this business)
Able and willing to do hands-on work – tear-outs, setting equipment, etc. (we'll train you)
Strong driver's license record and able to operate a company vehicle
Comfortable using basic tech: phone apps, job management software, email/text
Able to manage subs and/or small crews and hold people accountable
Preferred
Restoration/construction experience is a plus, but not required
Benefits
Training: Full training in water mitigation, job scoping, and documentation
Support system: Central team to help with marketing, phone intake, and insurance back office
Proven strategy and backing from a private equity–backed restoration platform
Ongoing mentorship: Direct, ongoing coaching from an experienced restoration operator (Kevin), not just initial training — including regular check-ins, field support, and problem-solving as your outpost ramps
Growth path: Be the founding leader in your market
Opportunity to mentor additional outpost leaders as we expand to multiple locations
Company
Shades of Grey HR
Shades of Grey HR is a forward-thinking HR consulting firm that specializes in offering fractional HR services tailored to the unique needs of small to medium-sized businesses.
Founded in 2016
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase