Tailwind Group · 1 day ago
Resident Services Manager
Auburn,AL,US
Full-time
Onsite
Entry, Mid Level
$40K/yr - $48K/yr
1+ years expTailwind Group is a top twenty owner and manager of off-campus student housing, committed to creating a supportive workplace culture. The Resident Services Manager is responsible for providing comprehensive support in property operations and ensuring excellent customer service to residents.
LeasingProperty DevelopmentProperty Management
No H1B
Responsibilities
Assist with managing current and future resident relations pertaining to coordinating requests, understanding rent charges, lease expectations, and other resident concerns
Partner with the Property Manager to engage, contract, supervise, and approve invoices for all goods/services required to maintain the property
Maintain complete and accurate community files and records in Entrata
Coordinate the collection and documentation of all required fees from current and future residents
Assist in the development and implementation of marketing campaigns and special events
Represent the organization at local housing fairs and other various events
Provide updates and monitor the community website and social media pages
Monitor residential sites, building locations, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization
Assist with annual unit turnover and help execute move-in/move-out procedures
Qualification
Required
Bachelor's Degree in Business Administration, Management, or related field, and or one or more years of progressive experience in student housing
Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously
Understand standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles
Possess strong administrative, organization, and communication skills
Demonstrate a high level of integrity and professionalism
Ability to have a positive and innovative approach to problem-solving
Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook
Preferred
Experience with Entrata software
Benefits
Medical, Dental, & Vision Insurance for employees and their families
Vacation and Sick Time + 12 Paid Holidays
401(k) with company matching
On-the-job training and career development
Paid Parental Leave
Company
Tailwind Group
Tailwind Group is a multi-faceted and fully-integrated property development, management, and leasing firm.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Sather
Managing Principal
Recent News
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