University of Iowa Research ยท 18 hours ago
Billing & ID Card Services Specialist
Iowa City, Iowa, United States
Full-time
Hybrid
Entry Level
1+ years expThe University of Iowa is a leading Big Ten university and premier public research institution, seeking a Billing & ID Card Services Specialist. This role is essential for providing comprehensive customer service and support, ensuring efficient operations in billing and card services through various communication channels.
Research
No H1B
Responsibilities
Assist with training of new employees concerning Billing Office policies and procedures, provide functional supervision for student staff
Ensure staff remain in compliance with FERPA and the Fair Credit Reporting Act
Accurately identify and post daily U-Bill payments and electronic review of 529 plan payments and unidentifiable lock box payments, requiring attention to detail and compliance with cash handling procedures
Continuously monitor MyUI, SharePoint, Billing websites, and all Billing communications to ensure that students are always being provided the most accurate information
Collaborate as a team to serve as the primary point of contact for the Billing Office, handling and resolving inquiries and escalated calls from students, staff, and visitors via phone, email, and in person
Qualification
Required
A Bachelor's Degree in Business Administration or a related field, or the equivalent combination of education and experience is required
Typically 1 year related experience in an administrative and/or academic setting, including experience providing excellent customer service in a complex operational environment
Demonstrates strong interpersonal skills, including experience providing excellent customer service utilizing both written and verbal communication
Demonstrated ability to create, maintain, retrieve and archive electronic and procedural documents
Demonstrates ability to effectively transmit, receive, and accurately interpret information and needs of individuals and groups from a variety of backgrounds and perspectives
Proficiency with Microsoft Office applications of Word and Excel
Preferred
Demonstrates an understanding of FERPA and/or other university and federal regulatory rules, policies and laws related to confidentiality of information
Proficiency with MAUI or other student records system or product (i.e. Banner, PeopleSoft)
Experience supporting student employment processes, such as scheduling, hiring, or performance management, is preferred
Benefits
Exceptional health coverage
University-paid life insurance
Robust retirement plans
Generous leave policies
24/7 support services
Well-being resources
Access to UI Health Care specialists
Advanced training
Leadership development
Tuition assistance
Company
University of Iowa Research
The Office of the Vice President for Research is committed to forging new frontiers of discovery by providing resources and support to researchers and innovators at the University of Iowa, to promote a culture of creativity that enriches the campus, the state, and the world.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase