Grand River Aseptic Manufacturing ยท 18 hours ago
Help Desk Technician
Grand Rapids,MI,US
Full-time
Onsite
New Grad, Entry LevelGrand River Aseptic Manufacturing (GRAM) is dedicated to improving lives through their work and community involvement. The Help Desk Technician will be responsible for handling triage and first attempt resolution of Help Desk tickets, escalating issues as necessary, and maintaining a professional demeanor while providing IT support.
Pharmaceuticals
Responsibilities
Develop a strong professional relationship with vendors, co-workers, and clients
Exhibit and maintain a cordial and professional demeanor with both internal and external associates that positively reflect company policies and practices
Provide Helpdesk Ticket triage and first attempt resolution of IT related support requests using various technology tools and methodologies
Accurately fulfill new employee account setup requests
Contribute and participate with IT Department personnel tasks and projects when needed
Display a proactive methodology with regards to prioritizing and multi-tasking daily tasks and long-term projects
Monitor, maintain, and troubleshoot a Microsoft Windows environment along with break/fix requests of laptops, desktops, printers, and other devices commonly found in a Microsoft Windows network
Qualification
Required
Associates or bachelor's degree in Computer Science or comparable work experience
Proficient computer skills in Microsoft Word, Excel, and Outlook
Must have a general understanding of how a computer functions and the inter-relationships between the major computer hardware components and the overlaying software such as the Operating System
Preferred
CompTIA A+/Sec+, Cisco/Meraki, Microsoft Certifications not required, but are a plus
Ability to complete tasks with accuracy and efficiency
Open-minded individual who fosters an environment in which sharing of ideas is encouraged, asks questions, and is willing to learn
Benefits
Medical, prescription, dental, vision, life insurance, and disability benefits are available to you and your family on your first day of work, with the company paying a portion of the cost!
Once eligible for the 401(k) program, all your contributions are immediately 100% vested, and you are immediately vested in GRAM contributions as well.
We also offer generous off-shift premiums!
GRAM encourages giving back to our community by offering 16 hours of paid volunteer time per calendar year!
Full-time employees accrue up to 13 days of time off per calendar year.
Employees earn 1 hour of time off for every 30 hours worked to use how you choose.
We offer 10 paid holidays per calendar year with immediate eligibility!
Company
Grand River Aseptic Manufacturing
Grand River Aseptic Manufacturing (GRAM) is a leading contract development and manufacturing organization (CDMO) specializing in sterile injectable fill-and-finish services for liquid and lyophilized vials, syringes, and cartridges.
Founded in 2011
201-500 employees
H1B Sponsorship
Grand River Aseptic Manufacturing has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (2)
Funding
Current Stage
Growth StageLeadership Team
Nick Bykerk, CPA
Chief Financial Officer
Bernie King
Chief Operating Officer
Company data provided by crunchbase