Brainlab · 1 day ago
Biomedical Engineer (Regional Clinical Specialist)
San Francisco, CA, USA
Full-time
Onsite
Entry, Mid Level
$65K/yr - $85K/yr
1+ years expBrainlab is an industry leader in digital surgery and medical technology, seeking a Biomedical Engineer to provide on-site consulting and support for their products. The role involves guiding medical personnel during surgeries, managing product issues, and conducting training for hospital staff.
Health CareMedical DeviceSoftware
Responsibilities
Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Brainlab product efficiency and usage
Manage and maintain install base, including basic 3rd Party integrations
Analyze and resolve product issues for Brainlab systems at assigned Account(s) via Salesforce through detailed analysis and utilization of critical thinking via technical training and documentation
Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
Provide clinical case coverage & support for Complex Cases and Go Live launches (based on availability)
Manage the process of driving customer utilization, especially via unique workflows and special applications
Act as escalation point for clinical regional issues
Direct and assist Radiology staff in performing necessary scans prior to surgery
Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of Image Guided Surgery (IGS) products and services
Develop and conduct training programs for hospital staff enabling them to implement in-house training
Act as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels and providing recommendations on this process
Work with the Application Consultant to increase revenue via the sale of spare parts, upgrades, contract renewal, etc
Work closely with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demo/evaluations, and Research & Development (R&D) projects
Attend meetings and trade shows to demonstrate and promote IGS products and services
Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis
Collaborate and strategize with Regional Support Manager to provide regular content for team calls/meetings (e.g. provide clinical knowledge transfer, share best practices, interesting cases or case set-ups, etc.)
Maintain Salesforce documentation of all working hours
Attend IGS Continuing Education annually and maintain annual product certification competency
Qualification
Required
B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required
1-3 years minimum experience in a technical support role preferably for a healthcare company or Provider
Proficient in the use of PC software applications including Microsoft Office
Self-motivated, detail oriented and a proven history of ability to make independent decisions
Preferred
1-2 years minimum sales experience with healthcare company preferred
Knowledge of surgical procedures, anatomy and medical terminology preferred
Benefits
Competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more
Company
Brainlab
BrainLAB provides truly innovative software.
1001-5000 employees
H1B Sponsorship
Brainlab has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (7)
2023 (11)
2022 (5)
2021 (16)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$7.3MKey Investors
EMH PartnersIntel Capital
2018-09-17Private Equity
2006-10-29Series Unknown· $7.3M
Leadership Team
Stefan Vilsmeier
President & CEO
Recent News
Research and Markets
2025-10-22
Company data provided by crunchbase