TREK Development · 1 day ago
Assistant Community Manager
Pittsburgh, PA
Full-time
Onsite
Mid Level
3+ years expTREK Development Group is a Pittsburgh-based real estate development firm specializing in building innovative and sustainable communities. The Assistant Community Manager is responsible for supporting the Community Manager in the day-to-day operations of the property, ensuring resident satisfaction, and maintaining occupancy levels.
Property DevelopmentProperty ManagementReal Estate
Responsibilities
Be a driving force of the Hospitality Covenant by modeling, inspiring, communicating, supporting and holding staff and residents accountable
Assist with the day-to-day operations of the property through excellent communication and feedback
Assist in preparation of budget and Monthly Operating Report. Meet revenue, occupancy and resident satisfaction goals
Monitor, direct and track performance of leasing, retention and recertifications. Prepare Resident certifications and handle the complete leasing process including processing applications, verifications, data entry and reports
Adhere to the Tenant Selection Plan, Fair Housing regulations and any other regulatory requirements. Screen prospect application and income qualifications to assure compliance
Anticipate vacancies and be proactive in insuring that occupancy remains at budgeted levels. Keep informed of market conditions and update competitive market analysis quarterly
Enter/code all invoices, post rents, make deposits and maintain accurate resident ledger accounts in Realpage timely. Review and have a thorough understanding of all related RealPage reports
Monitor the rent balance due for all residents and take appropriate actions to collect rents on time. Contact delinquent residents, send out late or quit notices as required
Communicate with the Property Manager, Resident Specialist, and any Resident Services staff to keep them apprised of issues
Develop a thorough understanding of all aspects of managing a property. This will include: business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, personnel management etc
Oversee the operations of the office to include; office hours, filing, computer systems, reports, etc
Answer phones (by the 3rd ring using company greeting) and greet visitors. Make all feel welcome and that they are important to us
Inspects property, picks up litter, reports service needs to Community Manager or Service Techs
Handle all resident issues and concerns, partner with Community Manager as needed and that is consistent with TREK’s Hospitality Covenant which includes the ability to offer both support and accountability to many people in different situations
Personal contact and follow-up as needed on complaints in an effort to minimize individual problems residents may have in their dealings with one another and integrating into the community. Utilize tools such as Network Night, Design Team, and Mutual Support Groups to mitigate these issues as necessary
Maintain the company standard on maintenance functions by monitoring consistency and quality of preparation of market ready apartments and timely response to service work orders
Assist in recruitment, training, supervision and motivation of team members and participate in the preparation of the annual reviews and performance management process
Perform other duties as required
Participation in TREK design teams, network nights, synergy sessions, and all staff meetings
Attend trainings, seminars and conferences
If site does not have a Resident Specialist, the Assistant Property Manager will assume these responsibilities
Qualification
Required
College degree or 3+ years of progressive career path in Property Management, Hotel, Hospitality or Retail required
Strong Microsoft Word, Excel, Outlook and RealPage or other industry software experience required
Initiative and the ability to deal with multiple tasks at one time
Aptitude for numbers and complex analysis/ accounts receivable and accounts payable
Outstanding people skills and the ability to motivate others
Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines
Excellent verbal and written communication skills required
Preferred
2+ years of experience in Property Management, Hotel, Hospitality or Retail preferred
Industry designations (COS, LIHTC, ARM®, etc.) preferred
Ability to achieve certification within 6 months of hiring to meet any specific site/area needs
Benefits
Flexible work schedule
Great benefits
Company
TREK Development
TREK Development is a real estate firm that focuses on property development, property management and community engagement services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase