Apply on Employer Site

Macy's · 5 days ago

Retail Commission Sales Associate - Fine Jewelry, West Covina - Flex

1111 Plaza Drive, West Covina, CA, 91790, US

Full-time

Onsite

Entry Level

1+ years exp

Macy's is a storied retailer with over 160 years of history, and they are seeking a Fine Jewelry Sales Associate to join their team. This role focuses on providing exceptional customer service in the Fine Jewelry and Watch Complex, helping customers find the perfect pieces while building lasting relationships and achieving sales goals.

Consumer GoodsFashionRetail

Responsibilities

Provide outstanding customer service in the Fine Jewelry and Watch Complex

Create shopping experiences that make every customer feel welcomed, comfortable, and valued

Demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets

Build lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program

Promote loyalty and warranty programs, support inventory and fulfillment activities, and support special events

Ensure the security, accuracy, and impeccable presentation of merchandise

Work closely with your team to achieve sales goals, support special events, and uphold operational excellence in all aspects of the Fine Jewelry department

Maintain a shoppable space by ensuring proper processing, presentation, organization, storing and replenishment of stock, updating signs and pricing, and supporting any needed merchandise moves

Share loyalty program benefits, ensuring customers have all they need and ending with a sincere thank-you

Qualification

Product knowledgeCustomer serviceSales experiencePoint-of-sale technologyClienteling toolsCommunication skillsTeam collaborationFlexibility

Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Must be able to understand and communicate effectively with customers, co-workers, and supervisors

Must be able to read and understand employment policies and safety rules/procedures in English

Provide product recommendations, assisting with fittings and digital shopping tools, and creating a welcoming, knowledgeable, and supportive shopping experience

Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point-of-sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance

Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education

In addition to sales goals, achieving Client and Protection plan goals

Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

Meeting and surpassing daily sales goals by delivering exceptional service

Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience

1-2 years of related experience required

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands

Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions