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MaineGeneral Health · 22 hours ago

Customer Service Representative - Accounts Receivable (Full-time)

Waterville, ME

Full-time

Onsite

Mid, Senior Level

5+ years exp

MaineGeneral Health is a comprehensive non-profit system dedicated to enhancing the health of patients, families, and communities. They are seeking a Customer Service Representative - Accounts Receivable to manage patient billing issues, provide exceptional customer service, and collaborate with team members on problem-solving initiatives.

Health Care

Growth Opportunities

Responsibilities

Manage large amounts of incoming calls

Build relationships and trust with patients through open and interactive communication

Receives and responds to customer inquiries, provide appropriate solutions in an accurate and timely manner

Reviews patient account history and contacts appropriate internal/external resources as necessary to investigate and resolve patient account issues

Refers/escalates issues to appropriate personnel as necessary

Documents/notes patient accounts regarding identified issues and responses taken

Provides assistance/counseling regarding setting up payment plans and resolving billing/collection errors

Performs other account-related special projects

Qualification

Finance backgroundHealth care revenue cycleMedical billing softwareInsurance programs knowledgeHIPAA guidelines understandingAnalytical skillsMicrosoft Office proficiencyCustomer service experienceCommunication

Required

Demonstrated ability to adapt to an ever-changing environment

Ability to maintain a positive attitude in all interactions and ensuring customer issues are fully resolved

Background in finance or health care revenue cycle

Ability to work in a fast-paced, structured environment, handling large call volumes

Working knowledge of insurance programs

Understanding of HIPAA guidelines

Excellent communication skills

Strong analytical skills and attention to detail

Proficiency with Microsoft Office products, Teams, Outlook, Word and Excel

Preferred

Experience navigating payer websites and medical billing software programs

5+ yrs extensive customer service experience

Benefits

Quality health, dental, and vision benefits and wellness programs and resources to provide access to resources for a healthy lifestyle and help manage health care costs

Industry-leading leave for new parents

Generous earned time - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves

Employee Assistance Program for you members of your household

Up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan

Variety of leadership-supported programs and learning and development resources for every stage of your professional development

Payactiv, giving you greater flexibility over your finances

Tuition Reimbursement is available to all employees to further develop skills and career

Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident

Short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time