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Pulley · 22 hours ago

Senior Manager, Professional Services

San Francisco, CA

Full-time

Hybrid

Senior Level

$147K/yr - $179K/yr

5+ years exp

Pulley is a company dedicated to simplifying the startup process through its cap table management tools. The Senior Manager, Professional Services will lead the expansion and scaling of professional services, focusing on operational leadership, technical collaboration, and strategic execution to meet customer needs.

Financial ServicesFinTechInformation ServicesSoftware

Responsibilities

Build the Foundation for Scalable Service Delivery

Design and launch customer-facing workflows that make it easy for Pulley customers to request and receive professional services

Create the operational infrastructure needed to deliver services efficiently and consistently

Establish quality standards, intake processes, and service delivery frameworks from the ground up

Partner with external service providers and firms to deliver offerings that can't be supported internally

Launch New Service Offerings Based on Customer Demand

Identify which services to prioritize based on customer needs and market opportunities

Build out new service teams to deliver these offerings

Create playbooks, processes, and training materials that enable teams to execute efficiently

Partner with Engineering to Build Internal Tools

Work closely with Engineering to define what internal tooling is needed to make service delivery faster and more efficient

Translate service team needs into product requirements

Help prioritize the engineering roadmap based on operational impact

Hire and Lead Service Teams

Recruit and develop team members as new service offerings launch

Build a high-performing culture focused on quality, efficiency, and customer satisfaction

Set goals, track metrics, and drive continuous improvement

Qualification

Professional services experienceOperational process buildingTeam leadershipVenture-backed company knowledgeTechnical fluencyStakeholder managementData-driven decision makingEntrepreneurial mindsetExceptional communicationAdaptability