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Brinks Home · 1 day ago

Sales Support Representative

United States

Full-time

Remote

New Grad, Entry Level

$18/hr - $18/hr

Brinks Home is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. They are currently seeking a determined Sales Support Representative to support field sales representatives and installation technicians, ensuring a smooth onboarding experience for new customers.

Cyber SecurityInformation TechnologyInternetReal EstateSecurity

Responsibilities

Support sales representatives with account creation, contract setup, signing, uploading, and quality assurance surveys

Assist with installation and activation processes for new customers

Communicate professionally with field agents and internal teams

Review and respond to initial installation issues involving field sales

Collaborate with internal departments to ensure customer satisfaction and success of the Brinks Home Direct Program

Provide support via telephone, QUIQ, and email sales representatives and technicians

Verifying new accounts meets company criteria and compliance standards

Coordinate with tech support for scheduling installations

Conduct verification calls for potential new installations

Make outbound survey calls for dealer installations

Qualification

Computer systems proficiencyDetail-oriented organizationBilingual SpanishCommunication skillsSecurity Industry experienceCoachableTeam environment

Required

Strong communication skills and ability to give/receive feedback professionally

Reliable attendance, punctuality, and flexibility to take on additional duties

Coachable yet confident, with ambition to improve; able to work in a fast-paced team environment

Proficient in computer systems, multitasking, and detail-oriented organization

Preferred

Bilingual Spanish

Security Industry experience

Benefits

Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education