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Mathis Home · 1 month ago

CUSTOMER SERVICE TIER I - Non-Safety Sensitive

Oklahoma City, Oklahoma, United States

Full-time

Onsite

New Grad, Entry Level

$14/hr - $17/hr

Mathis Home is a company focused on providing excellent customer service, and they are seeking a Customer Service Tier I representative. The role involves assisting customers with their inquiries, managing orders and service requests, and maintaining a clean and organized office environment.

E-CommerceFurnitureHome DecorOnline PortalsRetailWholesale

Responsibilities

Provide timely and accurate information to customers requests and concerns

Assist customers, sales, and delivery drivers with purchases

Inbound calls and face to face interaction with customers regarding warranties and returns

Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels

Flows up with factory on outstanding service orders to update status

Works non-sellable report to eliminate items waiting on parts

Partner with sales associates to meet and exceed customer service expectations

Ability to organize and manage multiple priorities

Maintain the office appearance by keeping everything neat and clean

File the daily invoices

Any other duties as directed by management

Qualification

Customer service experienceEffective communicationOrganizational skillsPositive attitudeTeam collaboration

Required

Ability to repetitively use arms, hands and fingers

Ability to communicate effectively with team members

Positive attitude when working with customers

Preferred

customer service experience preferred

knowledge of employment and merchandise handling procedures

Benefits

Benefits Package - Health, Dental & Vision, 401K matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short and Long Term Disability and Employee Assistance Program

Gym Onsite

Employee discount to eat at the Bistro

Furniture discount