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Wellby Financial · 5 days ago

Consumer Lending Processor

Webster, TX

Full-time

Onsite

Entry Level

1+ years exp

Wellby Financial is a company that values passion and customer focus. The Consumer Lending Processor will be responsible for reviewing, funding, and completing Consumer Loan Applications, ensuring all documentation is accurate and complete prior to funding, and coordinating with various departments for post-funding processes.

Credit CardsFinanceFinancial ServicesLending

Responsibilities

Works with purpose and is driven to provide the best team member experience

Willingness and ability to exhibit Wellby Core Values every day

Conducts quality assurance audits prior to funding to ensure completeness and accuracy for consumer real estate and non-real estate documentation

Helps support cross-functional departments by guiding and directing lending operations in relation to consumer loan funding

Coordinates with member and retail partners to obtain the necessary documentation for loan closing and if necessary, post funding documentation

Manages incoming inquiries related to consumer loan operations received through various channels

Demonstrate sound decision-making skills when adding dealerships to our rolodex

Ensure post-funding documentation for all consumer real estate and non-real estate documents is submitted to cross-functional departments and completed. After funding, documentation includes but is not limited to proof of insurance, ACH forms, UCC1, dealer drafting instructions, balance transfers, check printing, etc

Disburse and advance all consumer real estate and non-real estate loan proceeds

Print documentation and prepare all payoff checks to the issuer on the loan agreement

Process Vehicle Titles, Registration, and Plates in accordance with state guidelines

Obtain, complete, and process accurate title work documentation for the purpose of lien perfection

Conducts title investigation to help provide a resolution to missing or incorrect title paperwork

Review and process incoming dealer draft payments efficiently

Is able to sort, log, and disburse daily applications evenly amongst the team

Handles and resolves all incoming inquiries courteously and professionally

Demonstrates a team player with a positive attitude within the department and across the credit union

Identifies department needs and suggests proper process improvement or training to meet those needs

Participate and facilitate ongoing training to provide operational support on current processes

Completes various loan projects, system testing, internal WIKI updates, and training as assigned

Ensure appropriate policies, procedures, and guidelines are being followed

Attention to detail and work well in a fast-paced environment

Refers to problems that are beyond their authority to their manager, along with their recommendations

Performs other related duties as assigned

Qualification

Consumer lending regulationsQuality assurance auditsMicrosoft Office SuiteCustomer service skillsCross-functional collaborationMultitasking skillsProblem-solving skillsOrganizational skillsCommunication skills

Required

High School Diploma or equivalent required

Minimum one (1) – three (3) years of experience working in lending or banking-related roles

Strong communication, problem-solving, administrative, multitasking, and organizational skills are required

May be required to work on Saturdays

Bondable

Knowledge of Wellby's organizational functions, and general operating policies and procedures

Knowledge of consumer lending regulations

Knowledge of secretarial practices and procedures, business English, spelling, and punctuation

Knowledge of personal computer, utilizing Microsoft Office Suite

Knowledge for all Home Equity, Home Equity Line of Credit, Consumer Line of Credit, and Consumer Closed End loans

Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding machines

Ability to interpret regulations affecting the Credit Union

Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations

Ability to work effectively across organizational departments and functions to achieve strategic goals

Ability to work in a fast-paced team environment with exceptional customer service skills

Ability to communicate clearly and concisely, orally and in writing

Ability to motivate others and to work in a large cross-functional team dynamic

Ability to efficiently understand and follow oral and written instructions, perform routine duties without close supervision and establish and maintain effective working relationships with other team members

Ability to coordinate several concurrent activities simultaneously

Ability to work effectively both independently and as part of a team

Ability to ensure all work assigned is completed timely to the department