Terra West Management Services · 1 day ago
Customer Service Representative, Terra West Management Services
Las Vegas, NV
Full-time
Onsite
Entry Level
1+ years expTerra West Management Services is seeking a Customer Service Representative to ensure all customer service calls are handled in a timely and professional manner. The role involves assisting homeowners, tenants, agents, and property managers while managing communications effectively.
Real Estate
Responsibilities
Ensure all customer service calls are handled in a timely and professional manner
Assist callers which range from homeowners, tenants, agents, property managers as well as internal Terra West Staff timely, accurately and professionally
Answer all voicemails and emails by responding appropriately or forwarding to the correct department
Identify and assess customers’ needs
Handle customer complaints and to provide appropriate solutions
Follow up with customers
Qualification
Required
1-3 Years Customer Service Experience
High School Diploma or Equivalent
Ability to type 30+ WPM
Must have a valid driver's license and reliable transportation
Excellent interpersonal, written, and oral communication skills
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
Must possess and be able to demonstrate strong influencing and closing skills
Strong organizational and problem solving skills
Ability to communicate on all levels; internally and externally
Ability to learn and navigate new software quickly
Perform basic computerized account maintenance activities including thoroughly detailing account notations in a timely, organized fashion
Identify and assess customers' needs
Handle customer complaints and to provide appropriate solutions
Follow up with customers
Preferred
Min. 1 year call center experience
Bi-Lingual (Spanish) a plus
Company
Terra West Management Services
Terra West Management Services is a real estate firm in Las Vegas.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lisa de Marigny
President & COO
Company data provided by crunchbase