Client Success Manager jobs in United States
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Pillr Health · 6 days ago

Client Success Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
date3+ years exp

Pillr Health is seeking a Client Success Manager responsible for developing key client relationships and ensuring clients derive maximum value from their software solutions. This role is critical to enhancing client experience, focusing on client satisfaction, retention, and revenue growth through effective account management and support.

CommunitiesHealth CareHospital
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Comp. & BenefitsbadNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Develop deep relationships with client stakeholders to understand and execute the program objectives
Provide the necessary training and support to optimize the utilization of the product and its features to deliver the best program outcome
Conduct a regular cadence with clients to assess satisfaction levels, address concerns and escalate issues as needed
Coordinate opportunities for account expansion in conjunction with the Senior Directors, to ensure long-term partnerships
Analyze client reports and invoices to ensure optimal program outcomes
Proactively identify issues or concerns and work cross-functionally with support teams to ensure seamless delivery and continuous improvement of client experiences
You may be required to perform additional duties and special projects as assigned

Qualification

Client relationship managementAccount strategyCRM toolsBusiness acumenData reportingPharmacy experience340B ACE certificationCommunication skills

Required

Bachelor's degree in business, Information Systems, or a related field
3+ years of experience in client relationship management, account strategy, or client management in a software delivery model
Proven ability to manage enterprise clients and deliver business outcomes through technology
Strong business acumen with the ability to link software capabilities to client KPIs and strategic goals
Excellent communication and client engagement skills
Experience with CRM and analytics tools (e.g., Salesforce)

Preferred

340B ACE certification
Pharmacy experience preferred
Skilled in data reporting and interpretation
Understanding of hospital/pharmacy systems, workflows, prescribing, and revenue cycle
Willingness and ability to travel for client meetings
U.S. citizenship and compliance with hospital credentialing standards

Benefits

Health insurance
Flexible Spending Account (FSA)
Dental and vision insurance
401(k) retirement plan
Paid time off

Company

Pillr Health

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Pillr Health is a leading provider of innovative solutions designed to optimize and streamline pharmacy operations.
dateFounded in 2003
location
Boca Raton, Florida, USA
people-size51-200 employees
web-link
http://rxstrategies.com/

Funding

Current Stage
Growth Stage
Total Funding
$7.8M
Key Investors
H.I.G. Capital
2025-02-04Acquired
2003-04-18Series A· $7.8M

Leadership Team

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Skip Devanny
President & Chief Executive Officer
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Company data provided by crunchbase