NTT DATA North America · 20 hours ago
Desktop support-Windows operating system
Edison, NJ, US
Full-time
Onsite
Mid Level
3+ years expNTT DATA North America is a global innovator of business and technology services. They are currently seeking a Desktop Support Technician to provide managed client services, including configuration, repair, and customer support for desktop and notebook computers at a strategic customer's location.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment
Provide customer service to a large end user base onsite at customer’s location regarding computing functionality, questions, diagnostics, assistance, and consultations in one on one or group situations via in person, phone, email, and video conferences, etc
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems. Ability to identify issues caused by firewall, proxy, or anti-virus software
Break/Fix (Hardware and Software) -Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals. Diagnoses and resolves product performance problems using advanced tools / technical knowledge
IMAC - Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software, and consumables
Ticket and workload management utilizing customer provided ticketing system
Physically able to lift and move hardware
Qualification
Required
Must have at least at least 3+ years of experience desktop support experience including:
Hands on experience with workstation hardware, including assembly, troubleshooting and components replacement
Hands on experience with installation, configuration and troubleshooting Windows operating systems, MS applications (office), Antivirus programs, Browsers
Performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment
Provide customer service to a large end user base onsite at customer's location regarding computing functionality, questions, diagnostics, assistance, and consultations in one on one or group situations via in person, phone, email, and video conferences, etc
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems. Ability to identify issues caused by firewall, proxy, or anti-virus software
Break/Fix (Hardware and Software) -Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals. Diagnoses and resolves product performance problems using advanced tools / technical knowledge
IMAC - Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software, and consumables
Ticket and workload management utilizing customer provided ticketing system
Physically able to lift and move hardware
Preferred
MS Windows, MS Office, Google Workspace knowledge, ChromeOS, IOS, Citrix client
Motivated technician with proven troubleshooting skills
Proven customer service skills - Must be able to effectively communicate with customers over the phone, in person and via email while providing excellent customer service
Must be able to effectively multi-task and work in a dynamic, fast-paced team environment
Familiarity with workgroup and domain environments
Windows 10 / ChromeOS / Cloud Ready Deployments
Active Directory - Computer management
Imaging, software push using Ivanti LANDesk
Work with vendors to help troubleshoot and resolve vendor supported applications and hardware (liaison between end user, vendor, and other support towers)
Smart hands for specific support towers. Provide boots on ground for outages and major incidents and follow directions provided by advanced support towers (Epic, Citrix, Network, Server, Cyber, Enterprise applications)
Break-fix/Install - thin clients, mobility devices, desktops / laptops, Chrome devices, peripherals (signature pads, scanners, credit card machines)
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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