PenAir Credit Union · 1 day ago
Member Service Representative
Pensacola, FL, US
Full-time
Hybrid
Entry Level
$20.79/hr - $20.79/hr
1+ years expPenAir Credit Union is the largest and oldest credit union in Pensacola, Florida, dedicated to enhancing the financial success of its members. The Member Service Representative role focuses on providing exceptional service, resolving member inquiries, and recommending financial solutions in a call center environment.
BankingFinancial ServicesSecurity
Responsibilities
Accurately completes a wide variety of member requests and assists members in the servicing of their account by phone, co-browsing, chat, or video. Conducts all member service functions including opening consumer accounts, account maintenance, and wires
Uncovers existing and potential members’ needs and recommend solutions to improve their financial well using a sales through service consultative approach. Recognizes opportunities and refers members to internal business partners for specialized services including investments, mortgage, or commercial lending
Proactively educates members on emerging and existing self-serve technology and digital solutions such as mobile/online banking, bill pay, remote deposit capture and ITM services
Ensures appropriate records are maintained. Performs department specific functions as needed, including but not limited to, basic file maintenance
Performs other job-related duties as assigned
Qualification
Required
A minimum of one year up to three years of similar or related experience, including preparatory experience
A high school degree or equivalent
A significant level of trust, credibility and diplomacy is required
Ability to change focus efficiently in a fast-paced environment
Ability to manage multiple priorities
Ability to conduct a needs-based dialogue
Ability to use multiple applications on a computer simultaneously
Ability to utilize knowledge and resources to effectively problem solve and make sound decisions
Willingness to learn and engage in ongoing training and professional development
Strong member service focus
Strong attention to detail and accuracy
Strong communication skills both written and verbal
Benefits
Up to $15K available for continuing education
Student Loan Paydown
Adoption Assistance Reimbursement
Wellness Programs
Gym membership reimbursement
Formal Career Development Resources
Financial Wellness Resources
Purchase assistance with computers and fitness equipment.
Generous PTO Plan—20 days for new hires
Paid Maternal & Parental Leave
Competitive Retirement Plan
Competitive medical, dental & vision plans
Company paid Telehealth services.
Company paid Short Term Disability
And more……….!
Company
PenAir Credit Union
At PenAir Credit Union we’ve been Enhancing Lives since 1936.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Galen Counselman
SVP / CIO
Recent News
2023-12-24
Company data provided by crunchbase