Apply on Employer Site

FedEx Logistics · 1 day ago

Support Service Coordinator

Memphis, TN

Full-time

Hybrid

Entry Level

3+ years exp

FedEx Logistics provides freight forwarding and logistics services to help companies reach global markets. The Support Service Coordinator role involves maintaining customer information, facilitating billing payments, and ensuring high-level service delivery to customers.

Transportation/Trucking/Railroad

Responsibilities

Maintains customer information within specified systems

Facilitates all necessary billing payments and financial processing functions

Create and/or update profile records and databases in specified systems, which includes maintenance of such records within these systems

Audits, researches and determines proper handling of duty rejects and duplicate billing

Makes informed decision on refunding client, additional billing or if further action is required by the regulatory department

Completes standard forms in order to advise regulatory on payment and outstanding duty invoices

Create and update databases to include electronic uploading through EDI software

Creates invoices and checks for customers

Create and update profile records, p/t in specified systems

Validate and store customer provided entry documents used during entry processing (i.e. fta certs and disclaim statements)

Researches and reviews all complex entries on billing transmission error report

Works with finance department on various billing and account reconciliation issues

Review various reports to avoid late entries and ensure timely billing

Work directly with FXE on account specific issues

Work closely with other internal staff, departments and customers directly to deliver high level of service to customers

Performs other duties as assigned

Qualification

MS OfficeCustomer service experienceOrganizational skillsProblem solving skillsInter-personal skillsHandle high volume of workHandle time sensitive workCommunication skillsDetail orientedWork independently