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Emergence Health Network · 1 day ago

Program Manager of School Based CIT

El Paso, TX

Full-time

Onsite

Senior Level

5+ years exp

Emergence Health Network is an agency committed to innovative behavioral health services in trauma-informed care. The Program Manager supports the program Director in overseeing clinical services, providing crisis intervention, and managing staff while ensuring quality care standards are met.

Health CareHospitalityMedicalMental HealthPersonal Health

Responsibilities

Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals

Coordinates, assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed

Assures that all CIT clinical components consistently provide high quality, professional counseling, psychotherapy services, crisis intervention and counseling, maintains appropriate documentation, stays current on research and developments in the field, and disseminates best practice information to the unit staff as appropriate

Provides supervision to crisis specialists, licensed staff, and interns, including orientation and training, individual and group supervision, and evaluation of group and individual performance

Supervises, monitors, and assists in evaluating Crisis Intervention Team program

Ensures compliance with Agency policies and procedures, CIT Operating Guidelines, and law enforcement general orders in respective agencies

Provides leadership and administrative support to all CIT units during their assigned shift to include dedicating time weekly in the field

Performs assessments in various locations based on the nature of the request for services and evaluates individual needs for mental health services as well as determines the level of care of the services needed

Educates family members so they may understand the individual's mental health symptoms, treatment and assist with referring to community resources

Serves as a program representative and when required serves as a spokesperson for the Crisis Intervention Team initiative

Works with the Crisis unit to ensure cases referred are staffed with the clinical team and that quality crisis intervention and counseling services are being provided

Provides information on mental health, the importance of medications and treatment compliance, and other clinical related information to individuals, family, and community as needed

Assists with recruitment, hiring, and training of staff and volunteers/students

Ensures quality assurance through supervision of clinicians, client satisfaction surveys, peer review, and direct feedback provided by law enforcement units to include assessments and referrals

Provides program support in the areas of contract compliance, reporting, goals and objectives, quality assurance systems, data collection, and documentation

Engages in component and program development, implementation, data evaluation, and formal reporting

Contributes to the development of policies and procedures supporting the delivery of programs and services

Coordinates or provides training, and other related staff development activities for unit staff and the El Paso Police Department

In collaboration with all Crisis & Emergency services and Division components, assures coordination and collaboration among all programs and services, and provides support to an integrated case-management approach to client services

Participates in and facilitates shift musters, leadership, and team meetings as appropriate

Stays informed of and disseminates to staff information related to the legal and ethical issues which may affect or directly influence the CIT unit

Ensures that requests for records are completed in a timely manner and demonstrates ethical conduct in all professional activities

Provide field support to CIT Specialists and law enforcement units during SWAT/CMT or other related calls

Performs other duties as assigned

Qualification

Crisis interventionMental health assessmentsSupervisory experienceLicensed Professional CounselorTrauma-informed careCognitive behavioral therapiesData collectionCommunity outreachCrisis managementTeam leadershipCommunication skills

Required

Requires a Master's degree in Psychology, Social Sciences or related behavioral field supplemented by three (3) years of progressive clinical, crisis intervention, field case work, or relative experience in crisis law enforcement and two (2) years of supervisory experience; or possession of any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities

Requires an active Licensed Professional Counselor-Associate (LPC-A), Licensed Master Social Worker (LMSW) or Licensed Marriage and Family Therapist - Associates (LMFT-A) Texas Licensure

Employees must be able to pass an extensive and detailed background investigation to be hired for CIT through the external law enforcement agency

Must possess and maintain a valid state Driver's License with an acceptable driving record

Must be able to pass a TB, criminal background, and drug screen

Preferred

Experience with trauma-informed services; cognitive behavioral therapies, including Dialectical Behavioral Therapy (DBT); and motivational therapies including the use of incentives

Knowledge of trauma-informed theories, principles, and practices (includes multi-faceted understanding of concepts such as community trauma, intergenerational and historical trauma, parallel processes, and universal precautions)

Independent therapist licensure (LPC, LCSW, LMFT) preferred