Latitude IT Solutions | SDVOSB · 2 days ago
ServiceNow Platform Advisor
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expLatitude is a growing Service-Disabled Veteran Owned Company within the Federal Sector, seeking a ServiceNow Platform Advisor. The role involves providing expert guidance on ServiceNow governance and service management strategies, optimizing the ServiceNow ecosystem, and collaborating with stakeholders to drive mission success.
AnalyticsBusiness IntelligenceCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serve as the Strategic Platform Advisor, providing expert guidance on ServiceNow governance and service management strategies to support NIH/CIT and NIH ICOs
Act as a trusted advisor to NIH leadership, offering insights and recommendations for optimizing the ServiceNow ecosystem and aligning it with organizational goals
Lead efforts in multi-instance environments, including strategic consolidation of instances to enhance efficiency and reduce complexity
Develop and implement governance frameworks for ServiceNow, ensuring compliance with NIH policies and industry best practices
Collaborate with stakeholders across NIH/CIT and ICOs to identify requirements, define priorities, and deliver solutions that drive mission success
Provide expertise in ITIL 4 Managing Professional and Strategic Leader practices to enhance service delivery and operational excellence
Monitor and report on platform performance, identifying opportunities for improvement and driving continuous innovation
Support strategic planning initiatives, aligning ServiceNow capabilities with NIH’s long-term objectives and priorities
Develop and maintain documentation related to governance frameworks, instance consolidation strategies, and platform roadmaps
Stay current with ServiceNow platform updates, new features, and industry trends to ensure NIH remains at the forefront of technology innovation
Qualification
Required
ITIL 4 Managing Professional and Strategic Leader certifications
10+ years of extensive experience in service management and ServiceNow governance
Proven expertise in the ServiceNow ecosystem, with a strong track record of success at CIT and NIH ICOs
Experience managing multi-instance environments, including strategic consolidation of instances
Strong analytical and problem-solving skills, with the ability to design innovative solutions to complex challenges
Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
Deep understanding of NIH/CIT and ICO processes, policies, and mission
Ability to develop and maintain detailed documentation, including governance frameworks, consolidation strategies, and roadmaps
Existing Public Trust Clearance or Ability to Obtain an NIH Badge
Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements
Preferred
ServiceNow certifications, such as Certified Implementation Specialist (CIS) or Certified Technical Architect (CTA)
Familiarity with Agile or DevOps methodologies
Benefits
Medical, Vision, Dental
Paid Vacation & Sick Time
Paid Federal Holidays
401k Retirement Plan with 100% Company Matching
Employer Paid Life Insurance
Continued Education Assistance
Employee Assistance Program (EAP)
Commuter Benefits Program
Health Savings Account (HSA)
Caregiver Support Program
Adoption Assistance Program
Company
Latitude IT Solutions | SDVOSB
We specialize in advancing next-generation capabilities for our clients, Our solutions are designed to be user-centric and mission-driven, ensuring they effectively accelerate business processes and enhance operational efficiency.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Zachary Mantyla 🔐☁️
CEO & Founder
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