Veritas Search Group · 1 day ago
Computer Replacement Technician
Los Angeles, CA
Contract
Onsite
New Grad, Entry Level
$29/hr - $30/hrVeritas Search Group is seeking a Computer Replacement Technician who will execute an enterprise computer replacement program. The role focuses on replacing aging devices, ensuring timely upgrades, maintaining data integrity, and providing high levels of customer service.
Staffing & Recruiting
No H1B
Hiring Manager
Andrew Marestaing
Responsibilities
Complete approximately 12–15 computer replacements per week as part of a structured replacement program, supporting a standardized device refresh cycle and the retirement of end-of-life systems
Proactively contact users to schedule replacement appointments, maintaining professionalism in all written and verbal communication and ensuring minimal disruption to daily work
Image, configure, and deploy replacement computers using standard endpoint management tools (e.g., Jamf and Microsoft Intune) to maintain consistency, security, and compliance with IT standards
Perform thorough data transfers from old to new devices, migrate applications and settings, validate data integrity, and confirm user satisfaction before closing appointments
Document all replacements and asset changes in the IT service management system (e.g., ServiceNow), ensuring accurate inventory records, proper device retirement, and audit-ready documentation
Troubleshoot imaging failures, peripheral issues, software problems, and configuration challenges encountered during deployments
Communicate technical processes clearly, set expectations, follow through on commitments, and model professionalism in every end-user interaction
Coordinate pickup of old devices, staging of new equipment, transport between locations, and secure decommissioning processes
Consistently achieve weekly replacement goals while maintaining quality, documentation accuracy, and customer satisfaction
Support imaging, staging, decommissioning, and other IT deployment initiatives as assigned
Qualification
Required
Candidates who are currently authorized to work in the U.S. without sponsorship
Associate's degree or equivalent work experience required
Proficiency supporting Windows 10/11 and macOS environments
Strong hands-on data migration experience (files, applications, settings)
Familiarity with endpoint management platforms such as Jamf and Microsoft Intune
Working knowledge of Microsoft 365 (Outlook, OneDrive, OneNote)
Experience retrieving recovery keys and documenting assets in an ITSM platform (e.g., ServiceNow)
Understanding of basic networking concepts related to deployments (Wi-Fi, DNS, DHCP)
Excellent written and verbal communication skills
Strong customer service mindset with attention to professionalism and follow-through
Work independently in a field-based environment while meeting productivity targets
Manage multiple scheduled appointments efficiently
Maintain strong attention to detail in migrations, documentation, and quality checks
Adapt quickly to new tools, workflows, and user needs
Safely lift and transport computer equipment up to approximately 50 lbs
Preferred
Prior experience supporting large-scale computer refresh or deployment programs
Experience with device imaging and staging workflows
Familiarity with ITIL concepts related to asset management and service fulfillment
CompTIA A+, HDI, or similar certifications
Process improvement or technical documentation experience
Company
Veritas Search Group
Veritas Search Group (VSG) is a recruiting, consulting, and staffing firm specializing in professional services within the IT, Finance & Accounting, and Pharmaceutical domains.
Founded in 2024
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase