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RoboMQ · 1 day ago

Implementation Specialist

United States

Full-time

Remote

Mid Level

3+ years exp

RoboMQ is a fast-growing SaaS company delivering powerful integration and identity governance solutions to enterprise customers. The Implementation Specialist will serve as the primary point of contact for customers post-sales, leading onboarding and implementation efforts while ensuring customer success and retention.

AppsData IntegrationData ManagementIdentity ManagementInformation TechnologySaaSSoftware

Hiring Manager

Bramh Gupta

Responsibilities

Lead new customer onboarding, including requirements gathering, kickoff meetings, product configuration, and training

Ensure customers understand key product functionality and best practices to achieve early success

Serve as the main point of contact for functional product questions and day-to-day inquiries

Monitor customer engagement, usage patterns, and satisfaction to identify risks and opportunities

Proactively support customers throughout their lifecycle, resolving issues or escalating to the product team when needed

Work with product development and support teams to resolve customer issues

Develop success plans tailored to customer goals and use cases

Conduct regular check-ins and business reviews to ensure alignment and satisfaction

Identify expansion and upsell opportunities by understanding customer needs and growth plans

Represent customer feedback to internal teams to inform product enhancements and roadmap priorities

Work cross-functionally with Sales, Product, and Engineering to deliver a unified customer experience

Qualification

SaaS implementationCustomer successBusiness analysisCross-functional collaborationIdentity lifecycleHRIS platformsWorkflow automation toolsSalesforceHubSpotJiraConfluenceCommunication skillsOrganizational skills