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GES - Global Experience Specialists · 21 hours ago

Associate Director of Client Services

Cedar Hill, TX 75104, USA

Full-time

Hybrid

Lead/Staff, Director/Executive

2+ years exp

GES - Global Experience Specialists is a company focused on client services and project management. They are seeking an Associate Director of Client Services who will be responsible for planning, organizing, and monitoring client services activities, ensuring projects meet standards and client satisfaction, while also managing Client Services Managers within the region.

AdvertisingEventsMarketingService Industry

Responsibilities

Structure, lead, train and develop Client Services staff

Serve as a member of the management team driving regional improvements in growth and profitability

Conduct interviews and make recommendations for new hires, consultants and replacement personnel

Administer annual reviews and recommend merit increases, while staying within company budget

Assist Client Services Managers achieve annual performance goals

Monitor daily workloads and account assignments, providing a balance between all Client Services Managers and assisting with individual tasks or whole projects during busy periods

Work to develop effective systems to streamline procedures and enhance overall group performance

Monitor and approve vacation requests, sick time, and expense reports

Ensure processes run smoothly on time, and results are executed without flaws

Ensure proper communication and resolve conflicts both internally and externally, resulting in smooth workflow from different departments including but not limited to Operations, Exhibitor Success, Graphics, Design and Business Development staff

Collaborates on account assignments as needed

Provide show-site support as needed

Production of events as assigned

Perform other duties as assigned and deemed necessary of the position

Qualification

Employee trainingClient services managementProject managementAnalytical skillsCommunication skillsOrganizational skillsProblem-solving skillsTime management

Required

Bachelor's degree in marketing, communications, or another business-related field preferred

Minimum 2 years' experience in a supervisory support role or equivalent; or demonstrated ability to lead people and get results through others

Experience in employee training, mentoring and development

Ability to communicate customer-focused concepts within, and outside, the department

Ability to manage multiple concurrent projects

Excellent communication skills and a demonstrated ability to reach people through highly developed verbal and written skills

Solid organizational and time management skills

Analytical and problem-solving skills

Preferred

Experience in convention and trade show industry preferred

Benefits

Competitive salaries

401K with company match

Healthcare/vision/dental insurance

Wellness benefits

Career development program

Employee assistance program

Vacation time

Community involvement opportunities

Team activities

Company

GES - Global Experience Specialists

GES provides a wide-range of services, including official show services, audio visual, cutting-edge creative and design. It is a sub-organization of Viad Corp..

Founded in 1939

Las Vegas, Nevada, USA

1001-5000 employees