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The TJX Companies, Inc. · 20 hours ago

loss prevention training specialist

Auburn, NY 13021

Full-time

Onsite

Mid Level

$21.25/hr - $27.10/hr

The TJX Companies, Inc. is a Fortune 100 company and the world’s leading off-price retailer. The Loss Prevention Training Specialist oversees and leads the training of theft resolution and shrink reduction skills for Loss Prevention Associates while ensuring safety and adherence to company policies.

ApparelBeautyE-CommerceFashionFurnitureJewelryLocal BusinessRetail

Responsibilities

Delivers training and upskilling for LP Associates across multiple disciplines

Coordinates the logistics for training including: onboarding calendar, pre-work review, shipping materials, etc

Provides feedback and coaching to LP Associates. Partners with LP Managers to provide feedback on their assessment of LP Associates (e.g., Internal/external theft resolution skills, report writing, Case Management usage)

Supports LP Managers during certification of new LP Associates

Assesses and evaluates technical skills for LP Associates and identifies the appropriate resources to support their development

Tracks each trainee's progress during onboarding

Trains LP Detectives to observe, apprehend and/or deter acts of dishonesty from external sources

Trains National Task Force Investigators to initiate, investigate and document complex organized retail theft/fraud cases

Trains LP Associates to initiate, investigate, and close dishonest Associate cases by identifying internal theft alert signals and methods, creating action plans, conducting surveillances, etc

Trains LP Specialists/LP Lead on protecting the Company's assets as it moves through the Supply Chain

Trains LP Associates on implementing shrink and safety awareness programs and identifying resources to initiate and substantiate cases

Focuses additional training and skill development for underperforming LP Associates through recommending/demonstrating strategies and solutions to improve theft resolution results

Ongoing partnership and communication with Business Partners at multiple levels and disciplines

Is a Subject Matter Expert across multiple disciplines. This requires the LPTSs to be upskilled in the uniqueness of each TJX U.S. brand, the National Task Force, Centralized Internal Investigations and Distribution Center LP

Qualification

Theft resolution trainingShrink reduction strategiesCase managementCoachingPartnership developmentSafety awarenessCommunication skills

Required

Oversees and leads the initial and continued technical and tactical training of theft resolution and shrink reduction skills for Loss Prevention (LP) Associates

Works with Managers across multiple disciplines to assess and improve LP Associates to meet and/or exceed theft resolution goals and minimize liability exposures

Ensures the safety of LP Associates, store Associates and customers, and the protection of the Company brand through the administration of training

Exhibits and models sound judgment in their decision-making

Adheres to Company policies and maintains and supports Company culture and values