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INSPYR Solutions · 3 months ago

Service Desk Tier 1

Bowie, MD

Full-time

Hybrid

New Grad, Entry Level

$20/hr - $24/hr

INSPYR Solutions is a national expert in delivering flexible technology and talent solutions. They are seeking a Tier I Desktop Support Technician to support a federal government client in Washington DC, responsible for diagnosing and resolving software and hardware incidents, assisting users, and maintaining customer service standards.

Information TechnologyProfessional ServicesStaffing Agency

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications

Assist all users with any logged IT-related incident when called upon

Conduct problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible

Accurately record, update and document requests using the IT service desk system

Install and configure new IT equipment

Resolve incidents and upgrade different types of software and hardware

Resolve incidents with printers, copiers and scanners

Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner

Participate in the Annual Performance Review Process

Qualification

CompTIA A+ CertificationDesktop SupportIncident ResolutionVerbal CommunicationWritten CommunicationTeam Player

Required

US Citizen, must be able to pass a government background check

Must have an active CompTIA A+ Certification

Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization

Ability to take ownership of issues, escalating incidents to other support teams where necessary

Highly motivated team player with the skills and ability to manage changing priorities

Ability to create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient

Willingness to attend internal training as necessary to keep up to date with the latest technology and internal system processes

Ability to undertake other necessary duties not specifically stated without altering the nature or level of responsibility