Stellarware · 1 day ago
Customer Service Outreach Specialist
Norwell, MA
Full-time
Onsite
New Grad, Entry LevelStellarware Corporation is a dynamic and high energy workplace committed to professional development and growth. They are seeking a Customer Service Outreach Specialist to provide superior customer service and support to the Lump Sum Payment Division, cultivating relationships with employers and relevant organizations.
Health CareInformation TechnologyInternetProject ManagementWeb Design
Responsibilities
Provide superior customer service and technical support via telephone and email
Outreach to employers regarding compliance, conversion, file layouts, profile updates and other scenarios
Perform Quality Assurance on all processes/procedures produced throughout each stage of production, developing a “right first time” attitude
Maintain or exceed response times, production requirements, and accuracy rates
Use resources to locate information, including but not limited to database lookup, Internet searches, and telephone networking
Provide feedback on issues, trends, ideas or suggestions
Strong computer skills, including online research, Microsoft Word, Excel, and Email
Serve as a contact person to provide information for both prospective and participating employers as well as to project staff and management in areas pertaining to Lump Sum Payment Module functions and activities
Perform the day-to-day operations of outreach activities for the Lump Sum Payment Module member states
Respond to requests for information about the Lump Sum Payment Module project
Perform other duties as may be assigned by management
Qualification
Required
Detail-orientated individuals with strong computer skills
Strong communication skills and professional phone manner
Provide timely, accurate and quality services to support the Lump Sum Payment Division
Serve as a contact person to provide information to both prospective and participating employers
Collaborate with a team to cultivate relationships with employers, individuals, and other relevant organizations
Provide superior customer service and technical support via telephone and email
Outreach to employers regarding compliance, conversion, file layouts, profile updates and other scenarios
Perform Quality Assurance on all processes/procedures produced throughout each stage of production
Maintain or exceed response times, production requirements, and accuracy rates
Use resources to locate information, including database lookup, Internet searches, and telephone networking
Provide feedback on issues, trends, ideas or suggestions
Strong computer skills, including online research, Microsoft Word, Excel, and Email
Perform the day-to-day operations of outreach activities for the Lump Sum Payment Module member states
Respond to requests for information about the Lump Sum Payment Module project
Relevant years of experience in customer service; proven experience in inbound and outbound calls
Well organized, detailed oriented, with strong problem-solving skills
Excellent verbal and written communication skills
Ability to interpret and follow policies and procedures
Professional demeanor, positive attitude, self-motivated
Working knowledge of personal computers and Internet experience
Ability to multitask
Ability to work as a team member, as well as independently
Benefits
401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Company
Stellarware
Stellarware is a web design firm that specializes in creative child care technology, new hire monitoring, Medicaid, & human services.
Founded in 1997
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase