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East Carolina University · 2 days ago

Project Manager of Creative Services

Greenville, NC

Full-time

Onsite

Mid, Senior Level

$47K/yr - $65K/yr

3+ years exp

East Carolina University is seeking a Project Manager of Creative Services to oversee the coordination and delivery of creative projects that support the university's brand and communication priorities. This role involves managing daily operations, stakeholder relations, and ensuring project quality and compliance while enhancing workflow efficiency.

Higher Education

Culture & Values

No H1B

Responsibilities

Manage daily operations of creative projects, including development of project scopes, schedules, deliverables, and facilitating project kick-offs and consultations with stakeholders

Coordinate resources and timelines in collaboration with creative staff and external partners

Monitor project progress and implement corrective actions to ensure timely, high-quality completion

Maintain accurate project records, including briefs, schedules, and approvals

Manage stakeholder expectations

Serve as a primary contact for campus clients, ensuring timely, professional, and solutions-oriented service

Gather requirements and translate client needs into clear project direction

Communicate project expectations, timelines, and updates to stakeholders

Facilitate review and approval processes between clients and creative staff

Advocate and re-direct clients toward best practices in design and brand representation, as needed

Support initiatives set forth by the Director in campus-wide brand unification, awareness, and affinity efforts

Support the implementation of operational practices that improve efficiency and consistency across the department

Identify issues that may impact workflow or quality and recommend improvements when appropriate

Assist in monitoring project pipelines to maintain balanced workloads and meet service expectations

Manage creative operations software and tools with quarterly reviews of project routing to eliminate bottlenecks and potential delays

Relay the importance of brand compliance in all project work

Coordinate with designers, writers, photographers, videographers, and vendors to support project execution

Provide guidance to junior project staff as needed

Promote a collaborative, positive, professional, and service-focused work environment

Communicate departmental priorities and project requirements as directed by the Director

Assist the Director in initiatives to streamline processes, improve project throughput, and support departmental growth

Participate in the development and maintenance of project intake, prioritization, and workflow procedures

Provide regular project status updates, documentation, and reports to support decision-making and departmental planning

Contribute to efforts that reinforce brand standards and institutional alignment

Qualification

Creative Production WorkflowsBrand ManagementProject ManagementCustomer ServiceProject Management SoftwareCommunication SkillsOrganizational SkillsStakeholder ManagementGraphic Design TerminologyWorkflow ToolsTeam Collaboration