NYCM Insurance · 1 day ago
Assistant Customer Experience Division Manager
Edmeston, New York, United States
Full-time
Hybrid
Senior Level
$143K/yr - $229K/yr
5+ years expNYCM Insurance is seeking an Assistant Customer Experience Division Manager who will manage and execute the strategic direction of the CX division. This role involves coaching Business Unit Managers and developing long-term goals while ensuring alignment with corporate objectives.
Financial ServicesReal Estate
Responsibilities
Assists the Division Manager to carry out the corporate strategic plans (KST), long term goals, and short-term goals
Assists the Division Manager by working with the Business Planning Team by providing input for decision making, obtaining and communicating feedback/challenges
Communicates why and where we are going, not how we are getting there (Business Unit Manager is responsible for the execution of the long and short term goals)
Defines and affects the direction of change with current Division Manager feedback (the “where” we are going)
Sets divisional goals, either themselves, or collaboratively with current Division Manager feedback
Develops, oversees, and manages divisional budget, business plans, and projects with current Division Manager feedback
Develops, cultivates, mentors, coaches, and evaluates the Business Unit Managers, Supervisors, and any other direct reports under his/her direction
Measured on results expected
Promotes and upholds the positive image of our corporate values
Actively participates in and promotes collaboration across teams
Qualification
Required
Bachelor's Degree in field(s) applicable to Division/Business Unit OR 5+ years demonstrated experience in leading, coaching, and mentoring teams
Excellent leadership skills
Ability to motivate Business Unit Managers, Supervisors and any direct reports
Excellent interpersonal and verbal/written communication skills
Able to execute effectively, build strong teams, and lead change with courage
Loyal, genuine, passionate, and committed to the cause
Trusting, honest, transparent, and sincere
Fosters genuine relationships and connections
Inspires a shared vision
Empowers others
Excellent computer proficiency and technical aptitude
Excellent organizational and prioritization skills
Excellent attention to detail, accuracy, and ability to make accurate timely decisions
Preferred
Internal leadership development programs (e.g. EEJ, LDP, etc.) completed or relevant leadership education preferred
3+ years' experience and knowledge as a Supervisor in applicable field is preferred
Company
NYCM Insurance
NYCM Insurance is a property and casualty insurance carrier that has been providing coverage to residents and businesses in New York since 1899.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Cheryl Robinson
Chief Executive Officer
Company data provided by crunchbase