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Veterans Leadership Program · 1 day ago

Director of Programs and Operations

Pittsburgh, PA

Full-time

Onsite

Director/Executive

7+ years exp

Veterans Leadership Program (VLP) is Western and Central Pennsylvania’s premier Veteran service organization. They are seeking an experienced and mission-driven Director of Programs and Operations to lead and oversee Veteran-centric programs providing housing, employment, wellness, and supportive services. The role involves operational compliance, programmatic excellence, and collaboration with staff and external stakeholders.

Health CareNon ProfitTrainingWellness

Responsibilities

Oversee daily operations and performance across VLP’s programs

Monitor program performance, outcomes, and compliance with federal, state, and local funder requirements

Review case files, case notes, and client documentation to ensure adherence to internal protocols and funding regulations

Ensure documentation, tracking, and reporting tools and systems are effectively used to meet all performance standards and program requirements

Track and analyze program data to meet performance standards and program requirements

Complete and submit required reports in a timely and accurate manner

Conduct budget reviews and forecasting to ensure alignment with approved budgets and program goals

Review and approve financial requests

Supervise and mentor program managers, team leads, and program staff

Oversee staff training plan, including onboarding, individualized development, and program-specific competencies

Support high standards of staff performance and accountability

Participate in organizational trainings, meetings, and special events

Collaborate with external stakeholders, including permanent housing providers, social service agencies, employment partners, and government entities

Represent VLP and advocate for Veteran needs at public events and community forums

Identify emerging trends impacting Veterans and contribute to program development and cross-agency collaboration to address them

Perform other duties as assigned to support the agency’s mission

Qualification

Program managementHuman Services experienceLeadership skillsData analysisCrisis interventionCommunication skillsTechnological proficiencyCultural sensitivityConflict resolutionEmotional intelligenceOrganizational skillsTime management