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Indotronix Avani Group · 23 hours ago

Technical Support Engineer

Coppell, TX

Contract

Hybrid

Mid Level

$85/hr - $90/hr

3+ years exp

Indotronix Avani Group is seeking a Technical Support Engineer to manage technical customer issues and ensure efficient issue resolution. The role involves project management for client deployments, troubleshooting, and driving operational efficiencies by creating reports and knowledge content.

ConsultingMachine LearningSoftware

Hiring Manager

Syed Affan Ali

Responsibilities

Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish

Project manage new client deployment issues through to resolution

Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes

Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements. Create playbooks and knowledge base content for issue resolution

Create reports and dashboards for internal issue tracking purposes

Qualification

PythonSQLJiraGithubCloud operationsTroubleshooting skillsCommunication skillsSelf-starter mentality

Required

3+ years' experience working with Python, R, or a similar object-oriented programming language with bachelor's degree in Statistics, Computer Science, Mathematics or Information Systems or related area

Familiarity with SQL and ability to identify root cause of data issues

Proficiency with Jira and Github

Cloud operations experience such as creates buckets, VMs, or security access controls

Excellent troubleshooting skills, with an ability to track complex details and clearly translate investigations into next steps for the customer or internal teams

Exceptional ability to communicate technical details to both senior developers and non-technical customers