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FORTÉ · 1 day ago

Service Delivery Coordinator

Seattle, WA

Full-time

Onsite

New Grad, Entry Level

FORTÉ is a 100% employee-owned company with over 50 years of experience in reimagining the modern workplace. The Service Delivery Coordinator serves as the initial point of contact for service issues reported by customers and is responsible for Incident Management, Service Requests, Ticket Ownership, Reporting, Events, and Problem Management.

Audio/Visual EquipmentInformation TechnologySoftwareTelecommunications

H1B Sponsor Likely

Hiring Manager

Macy Markham

Responsibilities

Serve as the initial point of contact for service issues being reported by our customers

Support FORTÉ Customers as a member of the ProSupport Services team

Responsible for Incident Management, Service Requests, Ticket Ownership, Reporting, Events, and Problem Management

Support the Service Contracts sold by the branch and MS Practice to achieve business revenue, gross profit (GP), and profitability objectives

Qualification

ITSM/ITILAudiovisualMicrosoft Teams RoomsUnified CommunicationsDigital SignageCTS certification

Required

Ability to understand ITSM/ITIL definitions, operations and methodologies

Previous exposure to Audiovisual, Microsoft Teams Rooms, Unified Communications, and Digital Signage

Preferred

CTS certification is preferred

Benefits

Healthcare, vision & dental coverage to keep you and your family well

Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars

Employer-paid life and disability insurance for added peace of mind

401(k) with company match to invest in your future

Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success

Tuition reimbursement and ongoing learning opportunities to support your growth

Employer-paid employee assistance program to care for your physical, mental, and financial health

Paid time off that helps you truly disconnect

Company

FORTÉ

FORTÉ is a provider of innovative communication and collaboration solutions and services.

Founded in 1974

Eden Prairie, Minnesota, USA

1001-5000 employees

https://www.ourforte.com

H1B Sponsorship

FORTÉ has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (8)

2021 (2)

2020 (4)