IT Service Technician jobs in United States
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Champions Group Holdings · 1 day ago

IT Service Technician

positionBrea, CA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$30/hr - $32/hr
date2+ years exp

Champions Group Holdings is a nationwide leading provider of essential home services specializing in heating, air conditioning, and plumbing services. They are seeking a highly skilled IT Service Technician with expertise in Mobile Servicing to manage enterprise mobile device management across a growing fleet. The role involves overseeing the full mobile device lifecycle, providing technical support, and collaborating with team members to resolve incidents and service requests.

Consumer Services

Responsibilities

Onboarding and offboarding of associates: new hire/termination processing - create/disable accounts, configure/install software, and equipment
Provide technical support and troubleshooting for computer hardware and software issues
Collaborate with team members to resolve incidents and service requests
Document and track all support tickets, assets, and configurations using Help Desk software
Troubleshoot networking and application-related issues, escalating them as needed
Manage procurement of mobile phones, tablets, and accessories
Provision devices through MDM (Intune, MaaS360, etc.)
Maintain accurate fleet inventory for over 3,500 devices
Oversee billing, cost allocation, and carrier account management
Provide Tier 1–2 support for mobile hardware, software, and activation issues
Execute onboarding and offboarding workflows for mobile equipment
Enforce mobile security and compliance standards
Generate reports for compliance, billing, and device lifecycle metrics

Qualification

Mobile device managementIOSAndroid knowledgeMDM tools expertiseOffice 365 experienceAzure AD experienceCustomer service orientationMobile governance workflowsRelevant certificationsCommunication skillsDetail-orientedOrganizational skillsTeamwork abilityIndependent work ability

Required

2–3 years of IT Service Desk experience, specialized in mobile support/telecom service management
Strong knowledge of iOS, Android, and mobile carrier ecosystems
Strong expertise in one more MDM tools like Maas360, Intune, JAMF, etc
Sound experience with Office 365 and Azure AD
Experience managing large mobile fleets
Strong customer service orientation and communication skills
Ability to work independently and in teams
Detail-oriented with strong organizational skills

Preferred

Experience with Verizon Enterprise Center, AT&T Premier, or T-Mobile portals
Experience building mobile governance workflows
Relevant certifications (CompTIA A+, Mobility+, ACMT, MD-102)

Benefits

Health insurance: Comprehensive medical, dental, and vision coverage.
Retirement plan: 401(k) with company match.
Paid time off: Generous vacation, holidays, and sick leave.
Training and development: Ongoing opportunities for professional growth and advancement.
Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

Company

Champions Group Holdings

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For us, it’s more than just home services. It’s about building long-term relationships with our employees, partners, and clients.
dateFounded in 2019
location
Irvine, California, US
people-size1001-5000 employees
web-link
http://ChampionsGroupHoldings.com

Funding

Current Stage
Late Stage

Leadership Team

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Jenny Wang
Chief Legal Officer
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Company data provided by crunchbase