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UPS · 20 hours ago

Global Technology Services Group (GTSG) Technician II

Shepherdsville, KY

Full-time

Onsite

New Grad, Entry Level

UPS is a Fortune Global 500 organization that offers innovative possibilities and a rewarding culture. The role involves managing and coordinating IT services and project deployments while ensuring exceptional customer experiences and compliance with organizational standards.

LogisticsMessagingTransportation

No H1B

U.S. Citizen Only

Responsibilities

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships

Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments

May require coding, programming, and/or integration with external customer technology and systems

Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure)

Provides technical training and development to departmental resources and customers

Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics

Applies approved principles for evaluating and setting goals and measures to deliver results

Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions

Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7

Performs technical, analytical, or maintenance work

Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training

Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes

Applies experience and skills to complete assigned work within own area of expertise

Works within standard operating procedures and/or scientific methods

Works with a moderate degree of supervision

Qualification

Technical CertificationsMicrosoft Operating SystemsVPNRemote Desktop AppsTechnical Work ExperienceTroubleshooting PrintersCommunication Skills

Required

Ability to communicate highly technical information to both technical and non-technical users

Grasp, lift (from floor to shoulder height), lower (from shoulder height to floor), push, pull, carry and manipulate equipment, packages or parts weighing up to 70 pounds

Ability to travel by car to various UPS facilities, possible overnights

Must have a valid driver's license

Ability to change shifts with notice

Must be currently located in the same geographic location as the job or willing to relocate yourself