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Heartland Bank and Trust Company · 1 day ago

Bilingual Customer Care Representative I (Spanish)

Normal, IL, United States

Full-time

Onsite

Entry Level

$16.55/hr - $21.24/hr

1+ years exp

Heartland Bank and Trust Company is a community-focused bank headquartered in Bloomington, Illinois, seeking a Bilingual Customer Care Representative I. This role involves providing information and solutions to customers regarding the bank's products and services, ensuring customer satisfaction through effective communication and problem-solving skills.

Asset ManagementBankingConsumer LendingCredit CardsDebit CardsFinancial ServicesLendingPersonal FinanceRetirementWealth Management

Responsibilities

Answer all inquiries about our products, services, policies, and procedures, including all deposit rates as well as promoting and referring bank products and services; promptly provide bank balances, transactions and other account related information to our customers; and quickly diffuse potential conflict and calmly respond to customer's distress to ensure customer satisfaction

Demonstrate organizational and problem-solving skills - own the problem

Become knowledgeable and keep updated about company products, services and information systems in order to resolve problems and promote customer relationships through service and cross sales

Demonstrate excellent communication skills, interest in, and the ability to work with people in a professional manner

Refer and recommend products and services that benefit customers; meet referral and sales goals

Assist with other functions as necessary or requested to complete work accurately and on schedule; demonstrate continuous improvement by proactively offering creative solutions to a problem or concern

Possess excellent verbal and written communication skills and be able to communicate well with a variety of people via phone, e-mail, and chat

Demonstrate the ability to multi-task and shift full focus to a different task in an instant; must be flexible to meet the needs of the department