Biodesix, Inc. · 1 day ago
Client Services Specialist
Louisville, CO
Full-time
Hybrid
New Grad, Entry Level
$23.73/hr - $23.73/hrBiodesix, Inc. is a leading diagnostic solutions company focused on improving clinical care and outcomes for patients. The Client Services Specialist role involves providing support to field-based Sales Consultants and facilitating communication between various stakeholders to ensure timely test results and professional client support.
BiotechnologyHealth CareHealth DiagnosticsMedical
Responsibilities
Understand and put into practice established policies and procedures
Drive test resolution through information gathering and collection of missing information
Foster positive collaboration between SC’s and Client Services
Act as liaison between internal sales team, physicians, nurse coordinators and other stakeholders to ensure the flow of information and results within established protocol
Assist sites with initial portal access and technical support
Support onboarding efforts by assisting SC’s with identified challenges in the field
Provide professional and positive support to internal and external clients during all phases of test management
Impact revenue by obtaining missing insurance information, and medical records
Develop and distribute standardized and ad-hoc reporting to SC
Contribute to training of Client Service Specialist peers (Level I or II or III)
Actively seek out and participate in learning opportunities both internal and external to assist in the expansion of the quality of support offered
Qualification
Required
High School diploma
Prior experience supporting a field-based sales team
Experience in medical field to include front or back office, practice management, physician support staff or billing/coding experience
Expert level knowledge of HIPPA and other laws governing PHI release
Ability to appropriately communicate across all levels of the organization
Proven experience with developing, fostering and leveraging customer relationships
Ability to effectively manage ever-shifting priorities and requests from multiple sources
Expertise in balancing client requests and procedural boundaries
Communicate and coordinate with internal departments and Sales Leadership when required
Strictly adhere to all standard operation procedures within Quality Management System
Preferred
Undergraduate Degree
AAPC Certification in Medical Coding
AAPC Coding Specialist or training highly preferred
Benefits
Discretionary Bonus opportunity
Comprehensive health coverage: Medical, Dental, and Vision
Insurance: Short/Long Term Disability and Life Insurance
Financial benefits: 401(k), Flex Spending Account
120 hours of annual vacation
72 hours of paid sick time off
11 paid holidays + 3 floating holidays
Employee Assistance Program
Voluntary Benefits
Employee recognition program
Company
Biodesix, Inc.
Biodesix is a leading diagnostics solutions company, driven to improve clinical care and outcomes for patients.
Founded in 2005
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$445.27MKey Investors
Perceptive AdvisorsLincoln Park Capital FundCRG
2024-04-05Post Ipo Equity· $55M
2022-11-17Post Ipo Equity· $40.3M
2022-11-16Post Ipo Debt· $50M
Leadership Team
Doug Swan
VP, Commercial Operations
Kat Rumbles
Senior Human Resources Business Partner
Recent News
2025-12-15
2025-12-03
Precedence Research
2025-11-21
Company data provided by crunchbase